Frequently Asked Questions

How can we help you?

Please select a category to view answers to frequently asked questions.

Fariy Godmothers

What is happening at Disneyland Paris?

Due to prevailing conditions and travel restrictions across Europe, Disneyland Paris will not reopen on 2nd April as initially planned. The destination is optimistic that it will be able to reopen soon.

Please check back on the Disneyland Paris website for regular updates. We truly appreciate your continued understanding and can't wait to welcome you again.

Read More


I have an upcoming stay at Disneyland Paris. What does this mean for my holiday?

If you are due to arrive within the next 7 days, you can modify your booking without amendment fees or cancel your booking without fees and receive a full refund, including transport fees if they were booked with Walt Disney Travel Company as part of your package. If you wish to modify your booking, you can move to a new arrival date at the current available rate, subject to availability. We will refund you the difference if the price is lower and you will have to pay the difference if the price is higher.

If you are due to arrive in over 7 days' time, the zen guarantee policy allows you to modify your booking without amendment fees or cancel your booking without fees and receive a full refund, excluding transport fees. If you wish to modify your booking, you can move to a new arrival date at the current available rate, subject to availability. We will refund the difference if the price is lower and you will have to pay the difference if the price is higher.

You can find out more about these changes on our Know Your Options page, which also includes information on moving your holiday to a new date or cancelling your booking.

Read More