Frequently Asked Questions

How can we help you?

Please select a category to view answers to frequently asked questions.

Fariy Godmothers

I've seen a significant change in my flight schedule, what does this mean for me?

We are aware that some flight providers are making significant changes to their schedules. If you see a change to your flight transportation package with us, please be assured that a member of our Guest Care team will contact you by telephone as quickly as possible to assist you. We are currently assisting impacted Guests in departure date order, and we appreciate your patience during this time.

Can I book my Disneyland Paris package with flights?

Yes, you can book a flight inclusive Disneyland package through the Walt Disney Travel Company. To check availability and pricing, please visit our website

Which airlines can I fly with from the UK to Paris?

Walt Disney Travel Company offer flight inclusive packages to Disneyland Paris from a range of UK airports direct to Paris with airlines including British Airways, Air France and easyJet. To check availability and pricing, please search on our website.

How can I get from the Paris airports to Disneyland Paris?

Subject to availability and schedule, you can get the Magical Shuttle both from Orly and Charles de Gaulle airports by booking tickets either in advance or at the station. Please visit for more information on their schedules and to purchase tickets in advance.

Alternatively, you can get a taxi from the airports, which will take you to Disneyland Paris in less than 50 minutes.

Is there a luggage allowance and restrictions for my flight?

Luggage allowance and restrictions vary depending on the airline you’re flying with, so please check the following websites for more information:

- Air France:

- British Airways:

- easyJet:

Can I choose specific airlines, flights and times for my flight-inclusive package?

Yes, you can choose from a range of airlines, flight departure airports and times according to your preference. Please search for more information about prices and availability.

My luggage has not arrived, who do I contact?

Baggage delivery is the responsibility of your individual airline carrier. In the event of your luggage not arriving, please go to the airline’s desk at the airport to report it as lost and get further assistance.

What is my check-in time?

Check-in time, as well as check-in deadlines, varies depending on the airport and airline you’re flying with. Your travel documentation will include details on your check-in procedure. Your check-in details will also be confirmed if you check in online. Please check your airline's website for details of their online check-in procedure.

How do I reserve a specific seat?

To start off your magical break with even more comfort, you can pre-select your seats according to your preference. The seating policies vary between the airlines, so we advise you to visit the individual carrier website for more detailed information in advance.

How do I request special assistance for my flights?

Please speak to our knowledgeable Disney Experts on 0800 169 0737 and they will request any special assistance required for your reservation. Please note we cannot guarantee all requests.

How do I pay for the balance of my flight-inclusive holiday?

Please call our Disney Experts on 0800 169 0737 to pay for the balance of your booking.

What is ATOL?

ATOL is the Air Travel Organiser's License, issued to us by the UK Civil Aviation Authority (CAA). This ensures that any money paid to us for an air-inclusive holiday is safe & that you will not be stranded abroad.

All of the flight-inclusive holidays on this website are financially protected by the ATOL scheme, but ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to:

What are your terms and conditions?

For Walt Disney Travel Company’s full terms and conditions please see link below.

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Do I need to take out travel insurance?

We strongly recommend that you take out comprehensive insurance for the duration of your Disneyland Paris holiday which includes adequate cover against sickness or injury. We are not licensed to sell travel insurance, nor do we recommend a particular insurance product.

Can I fly if I'm pregnant?

Congratulations! Airlines can have different rules when it comes to allowing mums-to-be to fly, therefore it is best to contact our Disney Experts on 0800 169 0737 prior to booking who can advise you of the individual airline policies.