Frequently Asked Questions

How can we help you?

Please select a category to view answers to frequently asked questions.

Fariy Godmothers

I've noticed a significant change in my flight schedule. What does this mean for me?

If you notice a change to your flight schedule, please contact our Disney Experts on 0800 169 0737*.


Is there a luggage allowance/ restrictions for my flight?

Luggage allowance and restrictions vary depending on the airline you’re flying with, so please check the following websites for more information:

- Air France: wwws.airfrance.co.uk/information/bagages/bagage-cabine-soute/

- British Airways: www.britishairways.com/en-gb/information/baggage-essentials/

- easyJet: www.easyjet.com/en/help/baggage/cabin-bag-and-hold-luggage/


Can I book my Disneyland® Paris package with plane tickets?

Yes, you can book a flight-inclusive Disneyland® Paris package with Walt Disney Travel Company International. Please visit our booking engine via the link below for prices and availability of our flight-inclusive packages.

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What is my check-in time?

Check-in times and deadlines vary depending on the airport and airline you’re flying with. Please visit your airline's website for specific details about their online check-in procedure:

- Air France: wwws.airfrance.co.uk/information/aeroport/enregistrement/

- British Airways: www.britishairways.com/content/information/checking-in-and-boarding/checking-in/

- easyJet: www.easyjet.com/en/help/booking-and-check-in/check-in/


Can I choose specific airlines, flights, and times for my flight-inclusive package?

Yes, you can choose from a range of airlines, flight departure airports, and times according to your preference. Please visit our booking engine via the link below for prices and availability.

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Which airlines can I fly with from the UK to Paris?

Walt Disney Travel Company International offers flight-inclusive packages to Disneyland® Paris from a range of UK airports, flying direct to Paris with airlines including British Airways, Air France and easyJet. Please visit our booking engine via the link below for prices and availability.

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Which airports can I fly from?

All airlines offer flights from London to Disneyland® Paris, as well as from a variety of other UK airports. Below is a full list of available UK airports for each airline:

- easyJet: London Gatwick, London Luton, London Southend, Liverpool John Lennon, Belfast International, Bristol, Edinburgh, Glasgow, Manchester

- Air France and British Airways: London Heathrow, London City, Birmingham, Bristol, Edinburgh, Manchester


How often do flights operate?

Flights operate several times a day from major airports. Please visit our booking engine via the link below for more information about schedules and availability.

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What is the flight time from the UK to Disneyland® Paris?

Flight times from the UK to Disneyland® Paris can vary depending on your departure airport. On average, flights from London to Paris take about 1 hour and 15 minutes. The main airports serving Disneyland® Paris are Charles de Gaulle (CDG) and Orly (ORY).


How can I get from the Paris airports to Disneyland® Paris?

You can choose to travel to Disneyland® Paris by Magical Shuttle, regional trains, or a private transfer from both Orly and Charles de Gaulle airports. Please click the link below for more information on methods of transport and how to book.

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Can I reserve a specific seat on my flight?

Seating policies vary between airlines, so we advise visiting the individual carrier’s website for more detailed information.


I'm travelling with easyJet, can I add hold luggage to my booking?

You can add hold luggage to your easyJet flights at the time of booking with us. If you wish to add hold luggage after booking, you will need to contact easyJet directly.


What is Disney Express luggage service and how do I use it?

Disney Express allows you to head straight to the Disney Parks upon arrival into Marne-la-Vallée/Chessy station, so you can start your magical adventure immediately.

Upon arrival at Disneyland® Paris Marne-la-Vallée/Chessy station, go directly to the Disney Express counter on the first floor to drop off your luggage and receive your advance Hotel check-in documents, including your Disney Park Tickets. You can then proceed to the Parks while your luggage is safely transported to your hotel or held for collection at check-in.

When it’s time to say goodbye, Disney Express will take care of your belongings so that you can escape the hassle and focus on enjoying your last day in the park!

For trains departing after 1:00 pm, simply drop-off your luggage at your hotel's Concierge Desk before 11:00 am, and it will be transferred directly to the station. You will need to collect your luggage up from the Disney Express counter at the station at least 40 minutes before your train's departure.

For trains departing before 1:00 pm, you can drop off your luggage directly to the counter from 7:45 am, where it will be held until it is collected for your train.

Please remember to notify a Cast Member of your return train time so they can assist with your luggage transfer upon check-out from your hotel.

To add Disney Express to your booking or as a standalone add-on, please contact our Disney Experts on 0800 169 0737*.


What documents do I need to take with me when flying to France?

For travel documentation and identification requirements for your flight, please visit your airline's website. Additionally, please check the passport validity requirements for travelling to France by clicking the link below.

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What is ATOL?

ATOL stands for the Air Travel Organiser's License, issued to us by the UK Civil Aviation Authority (CAA). It ensures that any money paid to us for a flight-inclusive holiday is safe and that you will not be stranded abroad.
All flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection applies to your booking. If you do not receive an ATOL Certificate, your booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. For more information about financial protection and the ATOL Certificate, please see our booking conditions.


How do I request special assistance for my flights?

If you need additional assistance, please call 0800 169 0737* to speak with one of our Disney Experts, who will be able to assist with your request. Alternatively, please visit your airline' s website for more information.


Can I fly if I'm pregnant?

Congratulations! Airlines have different policies when it comes to allowing mums-to-be to fly, so please contact your airline or check their website for more information.


My luggage has not arrived, who do I contact?

Luggage delivery is the responsibility of your airline carrier. If your luggage does not arrive, please visit the airline’s desk at the airport to report it as lost and receive further assistance.