What are Disneyland® Paris Access Cards?
Guests with disabilities or a long-term chronic disease can request a Priority Card or Easy Access Card for certain activities and services, depending on the official document provided by the Guest.
A Priority Access Card gives priority access (though not immediate) to attractions, shows, parades, Character Encounters, restaurants, and shop checkouts.
An Easy Access Card allows those with a recognised Long-Term Chronic Disease to quicker (though not immediate) access to attractions. When you present your Easy Access Card at an attraction, a Cast Member will allocate a specific time slot for you to return and ride the attraction.
For more information, please visit the link below.
Read More
How can I request a Disneyland® Paris Priority Access Card?
You can request a Priority Access Card online directly with Disneyland® Paris directly via the link below, as early as one month in advance of your arrival. Alternatively, you can request one at the reception of your hotel or at the ticket offices at the entrance of the Disney Parks. Please note that you will need to present your valid proof of disability document on the day.
Read More
How can I request a Disneyland® Paris Easy Access Card?
You can request an Easy Access Card at the reception of your hotel or at the ticket offices at the entrance of the Disney Parks. To request your card on the day of your visit, you will need to present an original copy of a signed and dated (no more than three months old) medical certificate stating that you are affected by one of the 30 long-term chronic diseases. Please click the link below to view the eligibility list.
Read More
Can I book an accessible room at any Disney® Hotel?
Yes, all Disney® Hotels offer accessible rooms that provide added comfort and services for Guests with disabilities. Call our Disney Experts on 0800 169 0737* to reserve one of these rooms as part of your Disney package.
Are the hotels able to welcome Guests with a disability or specific needs?
All of our Disney® Hotels cater for Guests with disabilities and additional needs. If you require special assistance, please let us know when making your booking.
If I'm staying at a Disney® Hotel, is there an accessible mode of transport to the Disney Parks?
Yes! There are free wheelchair-accessible shuttle services that run between the Disney Parks and all Disney® Hotels (except Disney Davy Crockett Ranch).
Does Disney provide an accessibility guide for the Disney Parks?
Disneyland® Paris is committed to providing a magical experience for all Guests. The Disneyland® Paris accessibility guide includes all information about the specially adapted services and facilities at Disneyland® Paris, helping you to have a safe and magical time. Please visit the link below to download the accessibility guide, which will help you plan your visit.
Read More
Are all the attractions and rides suitable for Guests with disabilities?
Disneyland® Paris has attractions suitable for all Guests. Many are wheelchair accessible, while others require a transfer. Some attractions have induction loops for Guests with hearing impairments, and Guests with visual impairments can use the AudioSpot mobile app as an audio guide. Please click the link below for Disneyland® Paris accessibility maps (available for both Parks) for more information on the suitability of each attraction. Additionally, symbols can be found beside each attraction in the Parks, indicating any limitations or restrictions.
Read More
Are there reserved areas during parades and shows for Guests with wheelchairs?
Yes, both Disney Parks offer dedicated spaces for Guests with disabilities and their accompanying Guests at our outdoor shows, parades and theatres. Please note, access to this area is restricted, and only a small number of people will be able to accompany. Please make yourself known to a Cast Member who will be happy to direct you to the designated areas. It is advised that Guests arrive in plenty of time as access to the space is limited.
Is it possible to rent a wheelchair at Disneyland® Paris?
Yes, you can rent wheelchairs at the Pushchair and Wheelchair Rental shop, located at Disneyland® Park (by the entrance at Town Square Terrace) and Walt Disney Studios® Park (near Studio Services). Please ask a Cast Member in the Disney Parks about rental conditions and pricing.
Where do I go if I need medical treatment?
In the case of an emergency, please alert your nearest Cast Member immediately. You can find First Aid Centres on Main Street U.S.A.® near Central Plaza in Disneyland® Park or behind Studio Services in Walt Disney Studios® Park. You can find Disneyland® Paris First Aid Centres using the interactive Disney Parks map on the official Disneyland® Paris mobile app.
Are there any reserved parking spaces for Guests with disabilities?
Yes, all car parks within Disneyland® Paris offer a number of spaces reserved for Guests with disabilities. Please speak to a Cast Member if you need any assistance.