Frequently Asked Questions

How can we help you?

Please select a category to view answers to frequently asked questions.

Fariy Godmothers

What if there are significant delays to my departure?

If you notice a significant delay to your ferry or shuttle schedule, please contact our Disney Experts on 0800 169 0737*.


What if there is a change to the vehicle I choose to travel in?

If you change cars or decide to travel in a different vehicle from the one you booked, please contact our Disney Experts on 0800 169 0737*.


What transport options are available for travel into Calais?

For self-drive packages including a hotel stay and Disney Park Tickets, you can choose to take P&O ferries from Dover to Calais or LeShuttle (formerly Eurotunnel) from Folkestone to Calais. Please visit our booking engine via the link below for prices and availability of our self-drive packages.

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What is my check-in time?

Check-in times and deadlines vary depending on which method of transport you choose. Please check visit your travel provider's website for specific details about their online check-in procedure:

- P&O Ferries: www.poferries.com/en/routes/dover-to-calais/travel-information/ports/
- LeShuttle: www.eurotunnel.com/uk/travelling-with-us/about-my-journey/

Please ensure you arrive at your departure port or terminal in plenty of time before your ferry or shuttle departs.


Which ports/terminals do LeShuttle and P&O Ferries depart from?

You can take P&O ferries from Dover to Calais or for LeShuttle (formerly Eurotunnel), from Folkestone to Calais.


What documents do I need to take with me when driving to France?

Please check the passport validity requirements for travelling to France by clicking the link below.
For travel documentation and identification requirements for your journey, please visit your travel provider’s website.

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How often do ferries and shuttles depart?

Ferries and shuttles operate regularly several times a day. Please visit our booking engine via the link below for more information about schedules and availability.

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How long is the ferry/shuttle crossing journey?

For P&O Ferries, the channel crossing typically takes approximately 90 minutes, during which you can stretch your legs and enjoy the onboard amenities. If you prefer to stay closer to your car and travel with LeShuttle, the crossing takes as little as 35 minutes.


How do I get from Calais to Disneyland® Paris, and how long will it take?

The easiest driving route from Calais to Disneyland® Paris is as follows and should take around 3 hours:

1. Take the A26 from Calais and change to the A4
2. Follow signs for Metz/Nancy on A4 or the A104
3. Take exit 14 for Parcs Disneyland® Paris

Disneyland® Paris is well-signposted from Calais.


How far is the drive to Disneyland® Paris from Calais?

The drive from Calais to Disneyland® Paris typically takes around 3 hours via a straightforward route along the A4 or A104. Since Calais port and the channel crossing are geographically close to each other, the travel time by car is similar whether you use P&O Ferries or LeShuttle.


What legal driving restrictions are there in France?

There are several driving restrictions and requirements, which you need to follow when driving in France. We recommend checking your crossing provider’s website for the most up-to-date information, as well as the latest government advice. For more information on this journey or on self-drive packages to Disneyland Paris, please click the link below.

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What information do I need if I’m using a sat nav?

If you plan to use a sat nav, you’ll need the following information:

Street: Boulevard du Parc, Town: Serris/Coupvray, Department: 77700, Country: France

Some sat nav systems will locate Disneyland® Paris if you type "Disneyland Paris" or "Disneyland Resort Paris".


Is there free parking available at Disneyland® Paris?

Yes, Disneyland® Paris offers free parking to all Disney® Hotel Guests. You can also park for free if staying at Les Villages Nature Paris.
Some of the Partner and Selected Hotels also offer free parking. Please check our Partner and Selected Hotels FAQ section for more information.


Are there luggage allowances/restrictions if I drive?

There is no limit to the weight or number of luggage items you can bring when you travel by car. You can bring whatever fits in your vehicle!


Are the P&O Ferries and LeShuttle journeys accessible for Guests with disabilities?

If you need additional assistance, please call 0800 169 0737* to speak to one of our Disney Experts, who will be able to assist with your request. Alternatively, please visit your travel provider’s website.


Are there passport control facilities at Calais?

Border checks will take place at the port of departure, so once you get to Calais, you can drive straight off.