Frequently Asked Questions
Contact Us
Please select a question:
How can I contact Walt Disney Travel Company International?
For help and support, please call our Disney Experts on 0800 169 0737*. We're here 7 days a week: Monday to Friday, 9:00 am to 8:00 pm; Saturday, 9:00 am to 7:00 pm; Sunday, 10:00 am to 6:00 pm. Alternatively, you can email us at disneytraveluk@disneyonline.com
Will I be charged if I need to call the Disney Experts at the call centre?
No, Walt Disney Travel Company International offers a Freephone number, so you can speak to one of our Disney Experts at 0800 169 0737* with ease.
How do I contact Walt Disney Travel Company International during my holiday?
If you are in Disneyland® Paris and need to contact Walt Disney Travel Company International in case of an emergency, please call our Disney Experts on 0800 169 0737*.
I have just returned from holiday and would like to make a complaint - how do I do this?
Please send any complaints in writing within 28 days of your return to disneytraveluk@disneyonline.com.