What types of packages are available?
Walt Disney Travel Company International offers two types of packages: hotel and ticket or, transport-inclusive. For more information on what each package includes, please see the FAQs below or visit our booking engine at www.disneyholidays.co.uk/disneyland-paris for prices and availability.
What is a hotel and tickets package?
A hotel and tickets package includes a stay at one of our Disney® Hotels or Partner and Selected Hotels, as well as tickets to both Disneyland® Park and Walt Disney Studios® Park for the entire duration of your stay.
Please visit our booking engine via the link below for prices and availability of our hotel and ticket packages.
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What is a transport-inclusive package?
A transport-inclusive package includes a stay at one of our Disney® Hotels, tickets to both Disneyland® Park and Walt Disney Studios® Park for the entire duration of your stay, and return travel. There are three transport options for you to choose from: Eurostar™, flights or self-drive via Le Shuttle or P&O Ferries.
Please visit our booking engine for prices and availability of our transport-inclusive packages.
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Where can I find the prices and availability of the packages?
Please visit our booking engine via the link below. There, you can select your preferred travel dates to view prices and availability.
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Can I book an alternative arrival or departure date outside of my Disneyland® Paris package?
We are unable to accommodate arrival or departure dates outside of your stay at Disneyland® Paris as part of your package.
Can I buy ticket-only?
Unfortunately, Walt Disney Travel Company International does not offer ticket-only options for Disneyland® Paris.
How can I book online?
Please use our online booking engine via the link below to book your magical Disneyland® Paris package.
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Can I book more than one room per reservation?
We are currently unable to book multiple rooms under one reference online. Therefore, you would need to make separate reservations. If you would prefer to speak to one of our Disney Experts who can make your reservations in one call for multiple rooms, please call 0800 169 0737*.
Who do I contact if I am having problems booking online?
If you are experiencing difficulties with booking online, please call our helpful Disney Experts on 0800 169 0737* for assistance. Please note that Guests under the age of 18 must have parental or guardian permission to call.
Why do I need to call to book my room?
For selected rooms at some of our Disney® Hotels, availability is limited. Please call our Disney Experts on 0800 169 0737* to arrange your holiday.
What do I do if I need to cancel my booking or remove one or more of the passengers from my booking?
For all bookings, the lead passenger needs to notify us of the cancellation in writing, quoting the booking reference and, if possible, the reasons for cancelling. Please send an email with these details to disneytraveluk@disneyonline.com. A new invoice will then be sent, highlighting any outstanding payments or refunds due to you.
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If I have booked online, who can I talk to if I want to change or amend my existing booking?
The lead passenger can make changes to their reservation(s) by calling our helpful Disney Experts on 0800 169 0737*, quoting their booking reference. You will be advised of any amendment charges, and an updated invoice will be sent to you. You can also view any changes to your booking by logging in to Manage My Booking.
Please note that Guests under the age of 18 must have parental or guardian permission to call. Our opening hours are Monday to Friday, 9:00 am to 8:00 pm; Saturday, 9:00 am to 7:00 pm; Sunday, 10:00 am to 6:00 pm.
Can I add magical extras after booking a Disneyland® Paris package?
Yes, you can personalise your holiday package after booking with Meal Plans, Photopass™+, and Disney Character Dining by calling our helpful Disney Experts on 0800 169 0737*. These can be added any time up until 7 days before departure.
When will I receive my travel documents?
You will receive your travel documentation approximately 14-28 days prior to your departure date.
Please note that all travel documentation is currently being sent electronically to the email address provided at the time of booking.
When will I receive my Disney® Park Tickets?
You can collect your Disney® Park Tickets upon check-in at your Disney® Hotel or Partner or Selected Hotel. If you've booked the Disney Express luggage service, you can collect them from the Disney Express counter at Marne-La-Vallée/Chessy train station.
What do I do if I have problems with my Disney® Park Tickets at Disneyland® Paris?
If you encounter any issues with your Disney® Park Tickets, please speak to a Disneyland® Paris Cast Member who will be happy to assist you.
Can I switch between the Disney Parks with my tickets?
Yes, you have unlimited access to both Disney Parks until your tickets expire, meaning you can visit Disneyland® Park and Walt Disney Studios® Park as many times in one day as you wish.
What are your terms and conditions?
For Walt Disney Travel Company International’s full terms and conditions, please visit the link below.
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