Frequently Asked Questions

How can we help you?

Please select a category to view answers to frequently asked questions.

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What are the opening times of the Disney Parks?

The opening times of the Disney Parks vary depending on the season, please either check with the concierge at your Disney Hotel or pick up a free park programme which you can collect underneath Disneyland Railroad Main Street Station (Disneyland Park) or inside the entrance to Disney Studio 1 (Walt Disney Studios Park). Information boards located in the Disney Parks also show the opening times. Please check the link below for the latest information on opening hours.

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Where can I find show and parade times for the Disney Parks?

Two large information boards are located within the Disney Parks; Disneyland Park has an information board located at the end of Main Street, USA and Walt Disney Studios Park has an information board located on the left of Hollywood Boulevard. All boards are updated daily with information including show and parade times, opening hours and selected attraction queuing times. Attraction queuing times are also located at the ride entrances. Free park programmes will also include information on opening times and parade and show schedules.


Are Disney Characters Meet’n’Greets available in the Disney Parks?

Yes, your favourite Disney Characters will be waiting to meet you at both Disney Parks. For specific locations and times, please see the free park programme which you can collect underneath Disneyland Railroad Main Street Station (at Disneyland Park) and inside the entrance to Disney Studio 1 (at Walt Disney Studios Park).


Are there information centres within the Disney Parks?

Yes, there are two main information points located at Disneyland Park, City Hall (outside the main entrance on Main Street, U.S.A.) and at Walt Disney Studios Park (at Front Lot near the entrance) where our knowledgeable Cast Members will be ready to assist you with any questions. They will also be able to assist with restaurant reservations, lost property and any general information regarding the Disney Parks.


Where can I collect a free Disney Parks map and programme?

You can collect a free Disney Parks map underneath Disneyland Railroad Main Street Station (Disneyland Park) or inside the entrance to Disney Studio 1 (Walt Disney Studios Park). The free Disney Parks map includes detailed maps of Walt Disney Studios Park and Disneyland Park, locations of all attractions, including those that offer Single Rider options. You can also collect a free Disney Parks programme which lists opening times and show, parade and Disney Character Meet’n’Greet times.


Where can I get more information about Walt Disney Studios Park before I travel?

You will receive a free mini guide in your travel document pack which includes more detailed information about Disneyland Paris and smart tips for your break. You will also find a range of information and a map of Walt Disney Studios Park on our dedicated webpage.

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Where can I get more information about Disneyland Park before I travel?

You will receive a free mini guide in your travel document pack which includes more detailed information about Disneyland Paris and smart tips for your break. You will also find a range of information and a map of Disneyland Park on our dedicated webpage.

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How do I find out which attractions have age or height restrictions?

It is advised to check the free park map (which you can collect underneath Disneyland Railroad Main Street Station (Disneyland Park) and inside the entrance to Disney Studio 1 (Walt Disney Studios Park) in advance for more information about height restrictions, or speak to our helpful Cast Members at the Disney Parks.


Are all the attractions suitable for children?

Attractions are suitable for children who fulfil the height requirements. You can find more information in our map (which you can collect underneath Disneyland Railroad Main Street Station (Disneyland Park) and inside the entrance to Disney Studio 1 (Walt Disney Studios Park), or by speaking to our knowledgeable cast members.


How do I find out if there are any attraction closures?

In order to make sure our guests are getting the most of their magical Disneyland Paris holiday, we have to undertake continuous maintenance, renovation and development work to maintain quality standards in the Disney Parks.

Please see a list of attractions below which are permanently closed and currently being reimagined.

• Armageddon: Les Effets Speciaux
• Rock ‘n’ Roller Coaster – starring Aerosmith


What’s happening with Sleeping Beauty Castle?

As part of our efforts to continuously develop Disneyland Paris for the best possible guest experience, Sleeping Beauty Castle at Disneyland Park is undergoing a number of enhancements this year which will result in an overall updated appearance of this beloved icon.

The enhancements will start in January 2021 and are scheduled to be completed by the end of the year.

During the refurbishment, guests will be able to go through Sleeping Beauty Castle to access Fantasyland from Main Street U.S.A. or access the stores located in the Castle during the enhancement work period. A thematic covering that replicates the Castle will be in place to preserve this icon for our guests.


What is Extra Magic Time?

Extra Magic Time offers guests the chance to spend an extra hour within specific areas of Disneyland Park and Walt Disney Studios Park on certain days, before regular opening times at no extra cost. This is an exclusive benefit for guests who are staying at a Disney Hotel, meaning more fun, more magic and more Disney!


How do I use Extra Magic Time?

To take advantage of Extra Magic Time you will need to show your Hotel EasyPass card (given upon check-in to your Disney Hotel) alongside your Disney Parks ticket at the entrance to one of the Disney Parks. Extra Magic Time dates and timings vary and will be confirmed at check-in, at your Disney Hotel.


When do I get my Disney Park tickets?

If you’re taking the direct Eurostar™ service and have purchased the Disney Express luggage service then you’ll receive your Disney Parks tickets and luggage labels onboard the train to Disneyland Paris, so you’ll be off on your magical adventure in no time. If you’ve chosen an alternative transport option then you’ll be able to collect your Disney Parks tickets upon check-in at your Disney Hotel.