Frequently Asked Questions

How can we help you?

Please select a category to view answers to frequently asked questions.

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What are the opening times of the Disney Parks?

The opening times of the Disney Parks vary depending on the season, please either check with the concierge at your Disney Hotel or pick up a free park programme which you can collect underneath Disneyland Railroad Main Street Station (Disneyland Park) or inside the entrance to Disney Studio 1 (Walt Disney Studios Park). Information boards located in the Disney Parks also show the opening times. Please check the link below for the latest information on opening hours.

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Where can I find show and parade times for the Disney Parks?

Two large information boards are located within the Disney Parks; Disneyland Park has an information board located at the end of Main Street, USA and Walt Disney Studios Park has an information board located on the left of Hollywood Boulevard. All boards are updated daily with information including show and parade times, opening hours and selected attraction queuing times. Attraction queuing times are also located at the ride entrances. Free park programmes will also include information on opening times and parade and show schedules.


Are Disney Characters Meet’n’Greets available in the Disney Parks?

Yes, your favourite Disney Characters will be waiting to meet you at both Disney Parks. For specific locations and times, please see the free park programme which you can collect underneath Disneyland Railroad Main Street Station (at Disneyland Park) and inside the entrance to Disney Studio 1 (at Walt Disney Studios Park).


Are there information centres within the Disney Parks?

Yes, there are two main information points located at Disneyland Park, City Hall (outside the main entrance on Main Street, U.S.A.) and at Walt Disney Studios Park (at Front Lot near the entrance) where our knowledgeable Cast Members will be ready to assist you with any questions. They will also be able to assist with restaurant reservations, lost property and any general information regarding the Disney Parks.


Where can I collect a free Disney Parks map and programme?

You can collect a free Disney Parks map underneath Disneyland Railroad Main Street Station (Disneyland Park) or inside the entrance to Disney Studio 1 (Walt Disney Studios Park). The free Disney Parks map includes detailed maps of Walt Disney Studios Park and Disneyland Park, locations of all attractions, including those that offer FASTPASS and single rider options. You can also collect a free Disney Parks programme which lists opening times and show, parade and Disney Character Meet’n’Greet times.


Where can I get more information about Walt Disney Studios Park before I travel?

You will receive a free mini guide in your travel document pack which includes more detailed information about Disneyland Paris and smart tips for your break. You will also find a range of information and a map of Walt Disney Studios Park on our dedicated webpage.

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Where can I get more information about Disneyland Park before I travel?

You will receive a free mini guide in your travel document pack which includes more detailed information about Disneyland Paris and smart tips for your break. You will also find a range of information and a map of Disneyland Park on our dedicated webpage.

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How do I find out which attractions have age or height restrictions?

It is advised to check the free park map (which you can collect underneath Disneyland Railroad Main Street Station (Disneyland Park) and inside the entrance to Disney Studio 1 (Walt Disney Studios Park) in advance for more information about height restrictions, or speak to our helpful Cast Members at the Disney Parks.


Are all the attractions suitable for children?

Attractions are suitable for children who fulfil the height requirements. You can find more information in our map (which you can collect underneath Disneyland Railroad Main Street Station (Disneyland Park) and inside the entrance to Disney Studio 1 (Walt Disney Studios Park), or by speaking to our knowledgeable cast members.


How do I find out if there are any ride closures?

In order to make sure our guests are getting the most of their magical Disneyland Paris holiday, we have to undertake continuous maintenance, renovation and development work to maintain quality standards in the Disney Parks.

You can find the most up-to-date information about the ride closures in our free park programmes, which you can collect underneath Disneyland Railroad Main Street Station (Disneyland Park) or inside the entrance to Disney Studio 1 (Walt Disney Studios Park) which detail any ride closures during your stay.

Please see a current list of closed attractions below.

Armageddon: Les Effets Speciaux – November 2019 – Until further notice
Disney Junior Live on Stage! – November 2019 – Until further notice
Rock ‘n’ Roller Coaster – starring Aerosmith – November 2019 – Until further notice
Buzz Lightyear Laser Blast – January 2020 – Until further notice
Studio Tram Tour: Behind the Magic – January 2020 – Until further notice


What is Extra Magic Time?

Extra Magic Time offers guests the chance to spend an extra hour within specific areas of Disneyland Park and Walt Disney Studios Park on certain days, before regular opening times at no extra cost. This is an exclusive benefit for guests who are staying at a Disney Hotel, meaning more fun, more magic and more Disney!


How do I use Extra Magic Time?

To take advantage of Extra Magic Time you will need to show your Hotel EasyPass card (given upon check-in to your Disney Hotel) alongside your Disney Parks ticket at the entrance to one of the Disney Parks. Extra Magic Time dates and timings vary and will be confirmed at check-in, at your Disney Hotel.


What is FASTPASS?

FASTPASS is a free service for all guests with a Disney Parks ticket, which saves you time queuing for attractions. You simply place your entrance ticket into a FASTPASS turnstile at the entrance to selected attractions, and you will receive a FASTPASS ticket showing you a return time; you’re then free to go and enjoy other attractions. When it’s time to come back, you simply join the FASTPASS queue, where it’s straight on the ride with little or no queuing. You may only have one FASTPASS ticket at a time.


Are there other FASTPASS options available?

Yes, there are two additional types of FASTPASS on offer in addition to your standard free FASTPASS. These FASTPASS tickets can be used without having to return to the attraction at a selected time. You can simply use the FASTPASS entrance with your additional FASTPASS ticket.

The FASTPASS options available are:

1. Disney Hotel FASTPASS – only available to guests staying in Empire State Club Rooms, Golden Forest Club Rooms and Compass Club Rooms who’ll receive one FASTPASS per day, per person, valid all day except between 1.00pm and 4.00pm.
2. VIP FASTPASS: Enjoy unlimited access to the FASTPASS line and skip the queue during your stay. Available for Guests staying in Suites and Castle Club Rooms at the Disneyland Hotel and Guests staying in Suites at Disney’s Hotel New York, Disney’s Newport Bay Club and Disney’s Sequoia Lodge.


When do I get my Disney Park tickets?

If you’re taking the direct Eurostar™ service and have purchased the Disney Express luggage service then you’ll receive your Disney Parks tickets and luggage labels onboard the train to Disneyland Paris, so you’ll be off on your magical adventure in no time. If you’ve chosen an alternative transport option then you’ll be able to collect your Disney Parks tickets upon check-in at your Disney Hotel.