Frequently Asked Questions

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Please select a category to view answers to frequently asked questions.

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What are the opening times of the Disney Parks?

The opening times of the Disney Parks vary depending on the season, please either check with the concierge at your Disney Hotel or download the official Disneyland Paris app. Information boards located in the Disney Parks also show the opening times.
Please check the link below for the latest information on opening hours.

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Where can I find show and parade times for the Disney Parks?

Two large information boards are located within the Disney Parks; Disneyland Park has an information board located at the end of Main Street, USA and Walt Disney Studios Park has an information board located on the left of Hollywood Boulevard. All boards are updated daily with information including show and parade times, opening hours and selected attraction queuing times. Attraction queuing times are also located at the ride entrances.
The official Disneyland Paris app will also include information on opening times and parade and show schedules. For more information on the Disneyland Paris app, please visit the link below.

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Are Disney Characters Meet’n’Greets available in the Disney Parks?

Yes, your favourite Disney Characters will be waiting to meet you at both Disney Parks. For specific locations and times, please download the official Disneyland Paris app. For more information on the Disneyland Paris app, please visit the link below.

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Are there information centres within the Disney Parks?

Yes, there are two main information points located at Disneyland Park, City Hall (outside the main entrance on Main Street, U.S.A.) and at Walt Disney Studios Park (at Front Lot near the entrance) where our knowledgeable Cast Members will be ready to assist you with any questions. They will also be able to assist with restaurant reservations, lost property and any general information regarding the Disney Parks.


Where can I collect a free Disney Parks map and programme?

You can collect a free Disney Parks map underneath Disneyland Railroad Main Street Station (Disneyland Park) or inside the entrance to Disney Studio 1 (Walt Disney Studios Park). The free Disney Parks map includes detailed maps of Walt Disney Studios Park and Disneyland Park, locations of all attractions, including those that offer Single Rider options. You can also collect a free Disney Parks programme which lists opening times and show, parade and Disney Character Meet’n’Greet times.


Where can I get more information about Walt Disney Studios Park before I travel?

You will receive a free mini guide in your travel document pack which includes more detailed information about Disneyland Paris and smart tips for your break. You will also find a range of information and a map of Walt Disney Studios Park on our dedicated webpage.

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Where can I get more information about Disneyland Park before I travel?

You will receive a free mini guide in your travel document pack which includes more detailed information about Disneyland Paris and smart tips for your break. You will also find a range of information and a map of Disneyland Park on our dedicated webpage.

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How do I find out which attractions have age or height restrictions?

Please download the official Disneyland Paris app and check this in advance for information about height restrictions, or speak to our helpful Cast Members at the Disney Parks.
For more information on the Disneyland Paris app, please visit the link below.

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Are all the attractions suitable for children?

Attractions are suitable for children who fulfill the height requirements. Please download the official Disneyland Paris app and check this in advance for information about height restrictions, or speak to our knowledgeable cast members.


What is Extra Magic Time?

Extra Magic Time offers guests the chance to spend an extra hour within specific areas of Disneyland Park and Walt Disney Studios Park on certain days, before regular opening times at no extra cost. This is an exclusive benefit for guests who are staying at a Disney Hotel, meaning more fun, more magic and more Disney!

*Conditions are subject to those at the time of publishing. Extra Magic Time is subject to availability and may vary across Disney Parks. You can check Extra Magic Time online 3 months prior to arrival, in the link below.

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How do I use Extra Magic Time?

To take advantage of Extra Magic Time you will need to show your MagicPass card (given upon check-in to your Disney Hotel) alongside your Disney Parks ticket at the entrance to one of the Disney Parks. Extra Magic Time dates and timings vary and will be confirmed at check-in, at your Disney Hotel.


When do I get my Disney Park tickets?

You will be able to collect your Disney Parks tickets upon check-in at your Disney Hotel.