Frequently Asked Questions

How can we help you?

Please select a category to view answers to frequently asked questions.

Fariy Godmothers

Where can I find information on travelling to France for my Disneyland® Paris holiday?

For information on the requirements for travelling to France, please visit: www.disneylandparis.com/en-gb/travel-to-france/.

Please also check the Foreign, Commonwealth & Development Office (FCDO) website for up-to-date travel guidance, including entry requirements, passport validity requirements, health insurance, and more by visiting: www.gov.uk/foreign-travel-advice/france.
Travel advice can change, so check regularly for updates.


Where can I find information on returning to the UK from abroad?

When you enter the UK from abroad, you must follow the latest government requirements. This information can be found by visiting the link below. Travel advise can change, so check regularly for updates.

Read More


What is Advanced Passenger Information?

Advance Passenger Information (API) is information the UK government requires transport providers to collect for people travelling to and from the UK.

You’ll need to provide passport information (or national ID card information in certain cases) for each passenger on your booking before you depart.

Please visit your travel provider's website for more detail and to complete this information.


Do I need to take out travel insurance?

We strongly recommend that you take out comprehensive travel insurance for the duration of your Disneyland® Paris holiday, including adequate cover against sickness or injury. We are not licensed to sell travel insurance, nor do we recommend any particular insurance product.


Do I need to apply for a Global Health Insurance Card?

The new, free UK Global Health Insurance card (GHIC) is replacing expired European Health Insurance Cards (EHIC). These cards give you access to state-provided medical treatment necessary during a temporary stay.

It is recommended that all members of your party apply for a Global Health Insurance Card. If you already have an EHIC it will still be valid as long as it remains in date.
Please note that a GHIC or EHIC is not an alternative to travel insurance, and you should have both before you travel.

For more information, please click the link below.

Read More


Do I need a visa to travel to France or elsewhere in the EU after Brexit?

Currently, visas are not required for short trips that are less than 90 days to EU countries, including France. Please check the UK Government website to get the most up to date information via the link below.

Read More


What should I do if I want to change my travel dates?

If you wish to change your travel dates or times, you must contact our Disney Experts on 0800 169 0737*.