Frequently Asked Questions

How can we help you?

Please select a category to view answers to frequently asked questions.

Fariy Godmothers

Is the offer included in my booking?

This offer is available to Guests 18+ years and older residing in Netherlands, United Kingdom, Ireland, Italy, Germany, Austria, Spain, Switzerland, Belgium, Portugal, and Denmark:

• When you book any Disneyland Paris Ticket + Hotel Package, you'll receive a 12-month subscription to Disney+.

The earlier you set up your Disney+ subscription, the better! You can start streaming Disney+ once you’ve received your Disney+ activation code and set up your subscription to Disney+.

The countdown for your Disney+ subscription starts at the end of the month after your eligible booking. That means in some cases you may even get more than 12 months of streaming!


How do I redeem my subscription?

If you’ve made a new booking with Walt Disney Travel Company since 5th July 2022, please see the redemption details documentation attached to your invoice or follow the steps below.

Please note, you will only be able to start the below redemption process 72 hours after booking your holiday.

Step 1: Fill out our webform
Fill out the webform in the 'Read More' link below to receive your Disney+ activation information.

Step 2: Get your voucher code
Once you’ve filled out the webform, your voucher code and personalised link to the Disney+ Platform will appear on screen. You can also choose the option to have this Disney+ activation information e-mailed to your inbox.

Step 3: Sign up for Disney+
Simply click on the personalised link on screen or open your Disney+ activation email and you'll be directed to the Disney+ website to activate your subscription.

Step 4: Start streaming!
Sit back, relax and stream the latest blockbuster movies, unmissable series and exclusive originals. From timeless classics to the latest releases, and new additions every week, there’s something for everyone on Disney+.

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How long do I have to redeem my Disney+ subscription?

The countdown for your Disney+ subscription starts at the end of the month after your eligible booking. That means in some cases you may even get more than 12 months of streaming!

For example, if you buy a Disneyland Paris holiday with the Walt Disney Travel Company in July 2022, your 12 months of Disney+ on us will start counting down on 1st September 2022 and will end on 31st August 2023. You can activate your subscription before 1st September to enjoy more than 12 months of Disney+ on us, but if you wait until after 1st August, your 12 months will have started already.


What happens after my offer period ends?

If you do not cancel, you will automatically be charged the prevailing monthly rate for a Disney+ subscription in your country.

You can cancel anytime. If you want to cancel any renewal of your Disney+ subscription during your subscription term, follow the steps in the link below:
https://help.disneyplus.com/csp?id=csp_article_content&sys_kb_id=30faa254db0d40d03c0cf158bf9619bc.

If you have questions about the cancellation process, scroll to the bottom of the page in the link above and select “Live Chat” or “Call Us” to speak with live Disney+ customer support, available 24 hours a day, 7 days a week.

If you cancel your Disney+ subscription before the end of the subscription term, you’ll still enjoy Disney+ on us for the full length of the term. Please click the 'Read More' link below for full Disney+ terms and conditions.

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Do I need to enter payment details to sign up?

Yes, valid card registration is required, but you will not be charged during your offer subscription period. You can cancel anytime. Click the 'Read More' link below, for full details of the Disney+ terms on the Disney+ website.

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Am I eligible if I previously had Disney+?

If you are a returning customer, you qualify for this Disney+ subscription offer. You are not eligible for this offer if you currently have an active Disney+ subscription. If you cancelled your Disney+ subscription, you will not be able to redeem this promotion until your current subscription ends.


If I modify or cancel my booking, what will happen to my Disney+ subscription?

If you modify your booking, your Disney+ subscription offer will remain unchanged. For example, if you change your visit dates, the Disney+ activation information you received when you first booked will continue to be valid.
If your booking is cancelled by you or by Disneyland Paris, your Disney+ subscription offer will cease to apply. If you’ve already activated your Disney+ subscription, your subscription on us will end [with immediate effect].


I didn’t receive my offer e-mail. What can I do?

Your offer redemption information will be attached to your Walt Disney Trave Company invoice email.

If you haven’t received this email within one (1) week of your booking, please check your eligibility, and check your spam folder. You can also visit the 'Read More' link below and fill out the webform with the information requested.

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How can I watch Disney+ content?

You can view Disney+ on web browsers, mobile devices, smart TVs, gaming consoles and other TV connected streaming devices, for full details please visit the 'Read More' link below.

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How long will it take to receive my activation code after filling in the webform?

Once you’ve filled out and submitted the webform, your voucher code and personalised link to the Disney+ Platform will appear immediately on screen. You can also choose the option to have this Disney+ activation information e-mailed to your inbox, should you wish to redeem your subscription at a later stage.


I am getting an error message after filling in the webform. What do I do?

Your voucher code and personalised link to the Disney+ Platform should appear immediately on screen. If this doesn’t work, please check you are using the correct Walt Disney Travel Company booking number and name associated to your booking. If you are still experiencing issues, please call our Disney experts on 0800 169 0737, quoting your booking reference.


My voucher code is not working on the Disney+ platform. Who can help me with this?

If you have a problem redeeming your subscription, please contact Disney+ via the 'Read More' link below.

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I read all the questions in the FAQs, and I didn’t find my problem. What can I do?

If you have a problem regarding the offer and you booked with Walt Disney Travel Company, please contact us by calling our helpful Disney Experts on 0800 169 0737, quoting your booking reference.

If you have a problem redeeming your code, please contact Disney+ via the 'Read More' link below.

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