What should I do if my LeShuttle departure is significantly delayed?
If you experience a significant delay to your scheduled departure, please contact our Disney Experts on 0800 169 0737*.
What should I do if I need to change my vehicle?
If you are planning to travel in a different vehicle from the one originally booked, please contact our Disney Experts on 0800 169 0737*.
Where does LeShuttle travel from and to?
LeShuttle (formerly Eurotunnel) operates between Folkestone in the UK and Calais in France.
How long does the LeShuttle crossing take?
The LeShuttle crossing takes as little as 35 minutes.
How often do LeShuttle services operate?
LeShuttle services operate regularly throughout the day. Start your search by clicking the link below to view schedules and availability.
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What time do I need to check in for my LeShuttle crossing?
Check-in times may vary depending on your booking. Please visit the LeShuttle website via the link below for the latest information and ensure you arrive at the terminal in plenty of time before your scheduled departure.
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What is the LeShuttle luggage allowance?
There is no luggage allowance when travelling by car with LeShuttle. You can bring as much luggage as your vehicle can safely carry.
What is Advance Passenger Information (API) and do I need to submit it for my LeShuttle journey?
Advance Passenger Information (API) is a mandatory UK Government requirement for all Guests travelling on LeShuttle and must be submitted before you are able to check in. Failure to provide API may result in refusal of travel.
Required information includes first name, surname, gender, date of birth, nationality, document type, document number, issuing country and expiry date.
How do I submit API for my LeShuttle journey?
Please submit your API on the LeShuttle website using your LeShuttle booking reference, as shown on your travel documentation, and the surname of the lead Guest on your booking.
What should I do if I'm having issues submitting API for my LeShuttle journey?
If you are experiencing issues submitting your API, please contact LeShuttle on 0330 1233207. They will be able to assist with adding your passenger information to your booking.
What travel documents do I need when driving to France?
Please check the passport validity and entry requirements for travelling to France by clicking the link below.
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What driving requirements should I be aware of in France?
There are several driving restrictions and requirements that motorists must follow when driving in France. We recommend checking the latest guidance from LeShuttle as well as the latest government advice before you travel.
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Do I need to go through passport control when I arrive in Calais?
Border checks are completed before departure. Once you arrive in Calais, you can continue your journey without additional border checks.
How do I drive from Calais to Disneyland Paris?
The drive from Calais to Disneyland Paris takes approximately 3 hours, depending on traffic conditions.
Disneyland Paris is well signposted from Calais and the most direct route is as follows:
1. Take the A26 from Calais and join the A4.
2. Follow signs for Metz/Nancy via the A4 or A104.
3. Take Exit 14 for Parcs Disneyland Paris.
What are the addresses of Disneyland Paris and the LeShuttle terminals?
LeShuttle Folkestone Terminal: Eurotunnel Le Shuttle, UK Terminal, Ashford Road, Folkestone, CT18 8XX, United Kingdom
Disneyland Paris: Boulevard du Parc, Serris/Coupvray, 77700, France
LeShuttle Calais Terminal: Eurotunnel, 62231 Coquelles, France
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Is free parking available at Disneyland Paris?
All bookings made with us include free parking in the Disney Parks. For more information, please visit the relevant hotel FAQ category for your booking.
Are LeShuttle services accessible for Guests with disabilities?
LeShuttle offers a range of accessible facilities and services. For more information or to request additional assistance, please contact our Disney Experts on 0800 169 0737*.
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