Frequently Asked Questions

How can we help you?

Please select a category to view answers to frequently asked questions.

Fariy Godmothers

What do we mean by “Brexit”?

The United Kingdom left the European Union on 31st January 2020 and the transition period ended on 31st December 2020. As a result, some rules have changed and you should check before you travel if any of those changes affect your journey.


How may Brexit affect my holiday?

Be assured that we will do our utmost to provide your holiday as planned.

Following Brexit, visas are not required for short trips that are less than 90 days to EU countries, including France. However, before travelling you should check new passport requirements, driving licence validity and access to European state healthcare benefits (via EHIC) for British citizens travelling to, within or through the EU. Your trip may also become longer due to delays caused by the passport controls.

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Will I get a refund if Brexit affects my holiday?

Currently, we have flexible conditions that allow you to cancel your booking 7 days before arrival excluding insurance and transport components.

If, as a result of unavoidable and extraordinary circumstances linked to Brexit, we are unable to provide you with your holiday or you cannot travel to your destination, then we will work to offer a suitable alternative or we will cancel your holiday booking and give you a refund in line with our booking conditions. However, the law does not entitle you or anyone else in your booking party to seek any further compensation from us, although you should check to see if your travel insurance policy enables you to make a claim.

If we and our suppliers are still able to provide your holiday, it will go ahead as planned and you will be entitled to cancel your holiday in line with our usual terms and conditions.

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Will the cost of my holiday increase as a result of Brexit?

We will have not increased the price of your booking as a result of Brexit.


Do I need a visa to travel to France or elsewhere in the EU after Brexit?

Currently, visas are not required for short trips that are less than 90 days to EU countries, including France. You should check the UK government website to get the most up to date information: www.gov.uk/visit-europe-brexit.

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Do I need to renew my passport?

Possibly, check the date that your passport expires. On the day you are travelling in or to the EU, you need your passport to have at least six months left and be less than ten years old (even if it has six months or more left). Full details on passport rules for travel to Europe from 1st January 2021 can be found at: www.gov.uk/guidance/passport-rules-for-travel-to-europe.


What is it like at passport control?

Border officials are obliged to check that your document is valid and to ask necessary questions, which may slow down the entry process and increase queues. Please also note that there are some restricted items that you are not allowed to bring into EU countries, such as milk or meat products.

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How can I check my passport validity?

The UK government has published detailed advice on how to check your passport’s validity at www.passport.service.gov.uk/check-a-passport.


Do I need travel insurance?

When travelling in the EU and beyond, it is important you take out travel insurance and check that it If you have purchased travel insurance please check with your provider.

Advice on travel insurance can be found at: www.abta.com/travelinsurance.


Is my European Health Insurance Card still valid in the EU?

We recommend you take out comprehensive travel insurance with sufficient healthcare cover, including cover for existing medical conditions and any activities you plan to do. The European Health Insurance Card will be valid up to its expiry date. You may be entitled to apply for a card new UK Global Health Insurance Card (GHIC) after 1st January 2021.

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What do I need to do if I want to drive abroad?

If you have a paper licence or your driving licence was issued in Gibraltar, Guernsey, Jersey or the Isle of Man, from 1st January 2021 you may need to apply for the relevant International Driving Permit.

You need a GB sticker for your own car when driving in the EU, including France.

Advice on driving in the EU can be found at: www.gov.uk/guidance/passport-rules-for-travel-to-europe.


Is my car insurance applicable in the EU?

Please speak to your insurer.

UK citizens driving their vehicle within the EU are required to obtain and carry a physical Green Card in order for your car insurance to be applicable in the EU. These cards are issued by insurers and you may be charged a small fee to cover administration costs. You should contact your vehicle insurance provider as soon as possible before travel to allow enough time for the Green Card to be issued.


Have rules around mobile data roaming changed?

Rules around mobile data roaming have changed and you may face charges when using data roaming abroad, including for making calls, sending messages or using the internet. Check with your mobile phone provider about their data roaming policy.

At Disneyland Paris we have free Wi-Fi connection available in the Parks, restaurants and Hotels.


Have my rights as a passenger travelling to the EU by air, rail or sea change from 1st January 2021?

Your passenger rights by air, rail or sea travelling to the EU have remained unchanged.

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