Frequently Asked Questions

How can we help you?

Please select a category to view answers to frequently asked questions.

Fariy Godmothers

What do we mean by “Brexit”?

Brexit means the United Kingdom ceasing to be a member state of the European Union from a date yet to be agreed with the European Union, and notwithstanding any transition period that may be in force following the date of the United Kingdom’s departure from the European Union.

How does Brexit affect my holiday?

The Walt Disney Travel Company would like to reassure you that your holiday booking with us will remain as planned. Some components of your holiday are supplied by third parties, such as flights and transport, and we are closely monitoring where our suppliers may be affected and whether and how this in turn would affect your holiday booking with us.

Visa and passport requirements, driving licence validity and access to European state healthcare benefits (via EHIC) for British citizens travelling to, within or through the EU could be affected. ABTA have produced a guidance note for travel customers which you can read here - - and you are advised to monitor advice issued by the UK Government (see further: - this may change if the UK government set up a dedicated site).

If, as a consequence of Brexit, the price of your holiday increases we will let you know as soon as possible for you to make arrangements to pay or we will give you the option to cancel the holiday for a refund, where the increased cost is 8% or more than the original total cost of your holiday. We will never charge you where the increase is less than 2% of the price of the holiday you booked.

We will continue to monitor the situation and will advise guests should anything in respect of their holiday with us changes.

Will I get a refund if Brexit affects my holiday?

If, as a result of Brexit, we are unable to provide you with your holiday or you cannot travel to your destination, then we will work to offer a suitable alternative or we will cancel your holiday booking and give you a refund in line with our booking conditions. However the law does not entitle you or anyone else in your booking party to seek any further compensation from us, although you should check to see if your travel insurance policy enables you to make a claim.

If we or our suppliers are still able to provide your holiday, even if you experience delays or other disruption, it will go ahead as planned and you will not be entitled to cancel or claim a refund or other compensation.

Will I need a visa to travel to France or elsewhere in the EU after Brexit?

The European commission announced in November 2018 that, even in a no-deal situation, UK travellers can still visit the EU without a visa. You should check the UK Government website to get the most up to date information:

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Will I need to renew my passport?

Possibly, check the date that your passport expires. When travelling in or to the EU after Brexit is effective, the UK government recommends that you have six months left on your passport on the date of your arrival to an EU country.

You should also check when your passport was renewed. If you renewed a 10-year adult passport before it expired, extra months may have been added to your passport’s expiry date. The UK Government indicated that these extra months over 10 years would not count towards the 6 months that must be remaining.

The UK government has published a website tool to check the validity of your passport under these rules, please visit:

Full details on renewing your passport can be found at:

How can I check my passport validity?

The UK government has published detailed advice on how to check your passport’s validity at

What will happen to my travel insurance?

When travelling in the EU and beyond, it is important you take out travel insurance and check that it If you have purchased travel insurance please check with your provider.

Advice on travel insurance can be found at:

What will I need to do if I want to drive abroad?

UK travellers looking to drive in the EU on or after Brexit is effective may need to apply for the relevant International Driving Permit.

Advice on driving abroad can be found at:

Will my car insurance still be applicable in the EU?

Please speak to your insurer.

UK citizens driving their vehicle within the EU may be required to obtain and carry a physical Green Card in order for your car insurance to be applicable in the EU. These cards would be issued by insurers and you may be charged a small fee to cover administration costs.