Frequently Asked Questions

How can we help you?

Please select a category to view answers to frequently asked questions.

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What is happening at Walt Disney World?

Pending approval from government agencies, Magic Kingdom park and Disney’s Animal Kingdom theme park will begin a phased reopening on July 11 with Epcot and Disney’s Hollywood Studios reopening on July 15.

Upon reopening, theme parks, Disney Resort hotels, restaurants, attractions, experiences and other offerings may be modified and will be limited in capacity and subject to limited availability or closure, based on direction from health experts and government officials to promote physical distancing.

As soon as we have more information about how these changes affect your booking, we will be in contact to advise you of the options that are available. We kindly request that you wait for us to email with more information and to not call us, as we will unlikely be able to answer your questions at this time.

At this time, we have temporarily stopped sales of tickets and Disney Resort Hotel rooms for arrivals in 2020, so that we can focus on guests who already hold tickets and reservations. We will resume new hotel reservations after that period of time.

Your patience and understanding are greatly appreciated while we work to welcome you back to the Walt Disney World Resort.

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What is happening at Disney Springs?

On May 20, Disney Springs will begin a phased reopening. Following the guidance of government and health officials, some Disney Springs venues will open during this initial phase with a limited number of shopping and dining experiences.

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I have an upcoming stay at a Disney Resort hotel. What does this mean for my holiday?

To provide additional flexibility for existing bookings, we are waiving all Disney-imposed amendment and cancellation fees. If you wish to cancel your reservation, we will provide a full refund.

I have a Walt Disney World park ticket. What does this mean for my holiday?

If you purchased your ticket before 11th June 2020 and are arriving before 31st December 2020, the validity of your ticket has been extended through to 30th September 2021. Your ticket will not be valid for admission after that date. Your ticket will update automatically, and you do not need to contact us.

If you wish to cancel your ticket, we will provide a full refund.

I have a pre-paid dining reservation or experience reservation like Droid Depot during the time when the parks are closed. Will I receive a refund?

Yes. All pre-paid dining and experience reservations impacted by the park closure will be automatically refunded if scheduled between 16th March 2020 through the closure period.

What happens to dining reservations that required a credit card at the time of booking?

Reservations made at locations impacted by the closure will not be charged a cancellation or no-show fee.

Do I need to cancel my FastPass+ reservation when the parks are closed?

All FastPass+ reservations during this time period will be automatically cancelled.