Frequently Asked Questions

How can we help you?

Please select a category to view answers to frequently asked questions.

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What is happening at Walt Disney World?

As of July 15, all 4 Walt Disney World theme parks have now reopened.

While Disney's Water Parks remain closed at this time, pending government approvals, we currently plan to reopen one of the two water parks on 7th March 2021.*

At this time, we have temporarily stopped sales of tickets and Disney Resort Hotel rooms for arrivals in 2020, so that we can focus on guests who already hold tickets and reservations. We will resume new hotel reservations after that period of time.

Important updates have been implemented across the theme parks, Disney Resort hotels, restaurants, attractions, experiences and other offerings to promote physical distancing based on direction from health experts and government officials.

Park attendance is being managed via the Disney Park Pass reservation system and face coverings are required for all Guests (ages 2 and up) and Cast Members. For more information on visiting the theme parks and our required health and safety measures, please visit our ‘Know Before You Go’ hub.

*We may adjust our proposed reopening date, and if that happens, we will let Guests know what to expect in a future update.

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What is happening at Disney Springs?

As part of its phased reopening, some Disney Springs venues are now open with a limited number of shopping and dining experiences.

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I have an upcoming stay at a Disney Resort hotel. What does this mean for my holiday?

To provide additional flexibility for existing bookings, we are waiving all Disney-imposed amendment and cancellation fees. If you wish to cancel your reservation, we will provide a full refund.


I have a Walt Disney World park ticket. What does this mean for my holiday?

If you purchased your ticket before 11th June 2020 and are arriving before 31st December 2020, the validity of your ticket has been extended through to 30th September 2021. Your ticket will not be valid for admission after that date. Your ticket will update automatically, and you do not need to contact us.

If you wish to cancel your ticket, we will provide a full refund.


What happens to dining reservations that required a credit card at the time of booking?

Reservations made at locations impacted by the closure will not be charged a cancellation or no-show fee.