Frequently Asked Questions

How can we help you?

Please select a category to view answers to frequently asked questions.

Fariy Godmothers

How much is the deposit?

For flight inclusive holidays, the deposit amount required on bookings is £150.00 per person including children. Deposits for infants vary by airline and will be quoted at time of booking.

For hotel and hotel and ticket packages the deposit amount is £50.00 per person including children. Deposit payments cannot be made on ticket only bookings.

For Disney Cruises the deposit is £150.00 per person. If you are booking a European sailing inclusive of flights, 100% of the air fare will also be payable at the time of booking.

What payment methods do you accept?

Deposit payment is by debit or credit card when you book. We accept Mastercard, Visa, American Express, Maestro, Switch and Delta.

When is the remaining balance due for my Holiday?

For flight inclusive bookings the full balance is required 10 weeks/70 days before departure. If travel is within 10 weeks of making the booking, payment is required in full at time of booking.

For hotel and ticket only bookings the full balance is required 8 weeks before departure. However, if travel is within 8 weeks of making your booking, payment is required in full when you book the holiday.

How can I pay when the balance of my holiday is due?

You can choose to settle your balance by either debit or credit card over the telephone by calling our Disney Experts on 0800 16 90 730*. Alternatively you can do this on-line by clicking on the Manage My Booking link.

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When can I telephone with my payment details?

You can call our Disney Experts on freephone 0800 16 90 730* Monday to Friday, 9am to 8pm; Saturdays, 9.00am to 7pm; Sundays, 10am to 4pm.

What if I have a query on the costing of my booking, require a confirmation invoice or wish to add another item?

Please contact our Disney Experts on freephone 0800 16 90 730*.

When are the holiday vouchers and other tickets sent out?

For ticket only bookings, you will receive a printable e-ticket. For hotel and ticket packages and flight inclusive holidays, your travel documents are sent out approximately 14-28 days prior to the departure date.

Please note that for bookings confirmed by Non-UK and Ireland residents, your travel documents will be received upon arrival at your hotel.

Is my payment safe online?

At Disney we are committed to keeping your information safe. Your credit and debit card details are both safe and secure online- our use of 3D secure adds an extra layer of protection to our guests when making credit or debit card payments. The way 3-D Secure works is by adding an authentication step, this is now a widely used process by a number of organisations accepting online payments.

I can’t find ‘Manage My Booking’ to finalise my Walt Disney Travel Company payment?

Click on the 'Read More' link below to access Manage My Booking or call or Disney Experts on freephone 0800 16 90 730*.

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