Frequently Asked Questions

How can we help you?

Please select a category to view answers to frequently asked questions.

Fariy Godmothers

Where can we find Baby Care centres within Disneyland Paris?

Baby Care centres are located between Discovery Arcade and Plaza Gardens Restaurant on Main Street, U.S.A. in Disneyland Park and between Studio Services and Studio Photo at Front Lot in Walt Disney Studios Park. These centres also have nappies and baby food available for purchase.

Can you explain your Baby Switch service?

Disneyland Paris offers a Baby Switch service which allows guests travelling together with young children/babies to ride an attraction in turns. Whilst one of you rides the attraction, the other looks after your child; you can then switch places without having to queue again. To find out which attractions have Baby Switch service, please speak to one of our knowledgeable Cast Members within either the Disneyland Park or Walt Disney Studios Park.

Is Euro the only currency accepted at Disneyland Paris?

Yes, Euro is the only currency accepted at Disneyland Paris. There are several currency exchange points throughout the Disney Parks. All Disney Hotels also offer 24 hour currency exchange points at their reception desks. There are also ATM machines located within the Disney Parks. Our Cast Members will be happy to direct you to the nearest exchange point or ATM. Please note most cash withdraws will incur a small fee.

Can I pay by credit card at Disneyland Paris?

Yes, all major credit cards including American Express, Mastercard and Visa are accepted across Disneyland Paris including shops, restaurants, Disney Parks and Disney Village. We would recommend Euro currency for purchases at smaller food and snack stands within the Disney Parks.

Can I smoke in the Disney Parks?

For everyone’s comfort and convenience, both Disney Parks have smoking restrictions in place and smokers are requested to only use the designated smoking areas. For information on the designated areas, please see the free park map which you can collect underneath Disneyland Railroad Main Street Station (Disneyland Park) and inside the entrance to Disney Studio 1 (Walt Disney Studios Park) or speak to one of our helpful Cast Members who will advise you where these are located.

What happens if I lose any personal items during my visit to the Disney Parks?

If you lose any personal items within either of the Disney Parks, we advise you to go to the Lost and Found centres at the main information centres which are located at Disneyland Park, City Hall (outside the main entrance on Main Street, U.S.A.) and at Walt Disney Studios Park (at Front Lot near the park entrance) to get further assistance from our helpful Cast Members.

If, unfortunately, you don’t realise you’ve lost or forgotten a personal item until your return, please contact Disneyland Paris directly via the form below.

Read More

Do Cast Members speak English?

Yes, with Disneyland Paris welcoming guests throughout the year from Europe and beyond, all Cast Members speak English and are ready to help you with any questions. Our Cast Members are located throughout Disneyland Paris and will be happy to help at any time.

Are the shows and parades available in English?

Yes, all the shows and parades at Disneyland Paris are available in English. Please check the large information boards located within the Disney Parks or check out the details in the official Disneyland Paris app.
For more details on the Disneyland Paris app, please see the link below.

Read More