Frequently Asked Questions

How can we help you?

Please select a category to view answers to frequently asked questions.

Fariy Godmothers

I have an upcoming stay at Disneyland Paris. What does this mean for my holiday?

If you are due to travel to Disneyland Paris and your plans are impacted due to travel restrictions, you have the following options:

Rebook the same holiday at the same price and with the same components (excluding transport fees) for a new date of arrival up to 30 March 2022 (except from 15 to 31 October 2021 and 16 December 2021 to 8 January 2022), subject to availability on the selected date. If your hotel is not available, you will be offered an equivalent or superior hotel category for the same price and with the same components (except for Disneyland Hotel stays). Please see below for the details on your individual hotel. To modify your booking, please call freephone on 0800 169 0737.

Rebook to a new arrival date from 31 March 2022, subject to availability on the selected date. You will need to pay the current available rate, plus transport fees, and will not benefit from the same components. Please see below for the details on your individual hotel. To modify your booking, please call freephone on 0800 169 0737.

Cancel your booking with a full refund (excluding transport fees, if applicable, according to our Terms & Conditions) any time up to 7 days prior to travel. If you would like to cancel your booking, please confirm through email to disneytraveluk@disneyonline.com. You will need to provide your 8-digit Walt Disney Travel Company International booking reference in your email to us.

Read More


Where can I find information on travelling to France for my Disneyland Paris holiday?

Please check the Foreign, Commonwealth & Development Office (FCDO) information for up-to-date coronavirus travel guidance by clicking the link below.

The advice can change so check regularly for updates.

Read More


Where can I find information on returning to the UK from abroad?

When you enter the UK from abroad you must follow the latest Government requirements. This information can be found by clicking the link below.

The advice can change so check regularly for updates.

Read More