Frequently Asked Questions

How can I contact Walt Disney Travel Company International?

For help and support, please call our Disney Experts on 0800 169 0737*. We're here 7 days a week: Monday to Friday, 9:00 am to 8:00 pm; Saturday, 9:00 am to 7:00 pm; Sunday, 10:00 am to 6:00 pm. Alternatively, you can email us at disneytraveluk@disneyonline.com

Will I be charged if I need to call the Disney Experts at the call centre?

No, Walt Disney Travel Company International offers a Freephone number, so you can speak to one of our Disney Experts at 0800 169 0737* with ease.

How do I contact Walt Disney Travel Company International during my holiday?

If you are in Disneyland® Paris and need to contact Walt Disney Travel Company International in case of an emergency, please call our Disney Experts on 0800 169 0737*.

I have just returned from holiday and would like to make a complaint - how do I do this?

Please send any complaints in writing within 28 days of your return to disneytraveluk@disneyonline.com.

What are the holiday season opening hours for Walt Disney Travel Company?

You can still reach our Disney Experts during the festive period - please see our opening hours below:

Wednesday 24th December: 9am - 4pm
Thursday 25th December: 9am - 1pm
Friday 26th December: 9am - 8pm
Saturday 27th December: 9am - 7pm
Sunday 28th December: 10am - 6pm
Monday 29th December: 9am - 8pm
Tuesday 30th December: 9am - 8pm
Wednesday 31st December: 9am - 4pm
Thursday 1st January: 9am - 8pm