Frequently Asked Questions

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Please select a category to view answers to frequently asked questions.

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What is ‘My Disney Cruise’?

‘My Disney Cruise’ gives you an opportunity to manage your booking and tailor your cruise to your family through adding port/shore excursions, dining and spa experiences. This online portal can also be used to check-in online and allow a speedy boarding process when you arrive at the port. You will also find useful information on packing tips and documentation requirements. To access ‘My Disney Cruise’ you will need a Disney account, plus your cruise reservation number (found on your cruise confirmation email located under the accommodation details of your stateroom where it is titled 'Disney Cruise Line® Details') and the date of birth of the lead passenger.

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What is ‘My Reservations’ and how do I use it to view my reservation details online?

Once you book your cruise, sign into your Disney account and go to ‘My Disney Cruise’ or ‘My Reservations’ to see the details of your cruise plans unfold. In one handy place, you can find details of your booking, onboard activities for your cruise, see which documents you need, get a handy packing list―even check in online.

Just think of ‘My Reservations’ as your personal Disney cruise dashboard!

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What is the ‘Disney Cruise Line Navigator App’?

Like ‘My Disney Cruise’, the ‘Disney Cruise Line Navigator App’ has helpful features and important onboard information but puts it in the palm of your hand through your smart phone or tablet. Prior to your cruise, you can book all of your Port Adventures, Adult Exclusive Dining, Spa and more! With the app, you can also check-in online, view or modify activity and dining reservations, view activities and port adventures and add or modify special requests.

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