Frequently Asked Questions

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Please select a category to view answers to frequently asked questions.

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What documentation will I receive for my cruise?

Walt Disney Travel Company will send you your travel documentation at 30 days prior to departure. This will include information on how to check in for your cruise, which must be done ahead of arriving at the cruise terminal. Once you have completed check-in online and it is approved, you will be able to print the necessary information to take to the port with you, including your cruise contract and port arrival form. Disney Cruise Line® will send you luggage tags for the port separately, although if you do not receive these, Disney Cruise Line® will give you more tags at the port when you arrive.

What documents will be required when I check in for my Disney Cruise?

In order to board the ship at the start of a cruise, all Guests must provide a valid government-issued photo ID. For certain international itineraries, you will also need to present a valid passport and travel visa.
Passports if needed for your itinerary, Disney Cruise Line® requests that you provide your passport number at least 75 days prior to the start of your vacation. Simply add the details to the Guest Information Form found in ‘My Online Check-In’. You may also save your passport information in your profile to use for future cruises.
Please note: All travelers, including U.S. Citizens and all foreign nationals, are required to have a valid passport to enter or re-enter the United States by air.
Other Travel Documents When you arrive at the port terminal, additional documents are required to start your cruise. Save time by using ‘My Online Check-In’ to complete these documents in advance. Please be sure to bring the completed Online Check-In Port Arrival Form with you to the ship.
To find a list of specific documents required for your itinerary, read the Passport & Travel Documentation guidelines in ‘My Reservations’.

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What do I do if I do not receive my Disney documentation?

If you do not receive your Disney documentation for your cruise please call our Disney Experts on 0800 169 0742*. You may also find it helpful to use 'My Disney Cruise' as this allows you the opportunity to check in online and access all the information needed regarding your cruise.

Do I need to check in online ahead of my cruise?

Yes, you can check in from 30 days prior to departure on the Disney Cruise Line® website. You will need to upload all the required documentation and select a port arrival time. Once this is completed and you check in is approved by DCL, you will be able to print the information you need to take to the port.