Frequently Asked Questions

How do I contact Walt Disney Travel Company?

For help and support please call our Disney Experts on freephone 0800 169 0730*. We're here 7 days a week: Monday - Friday 9am-8pm; Saturday 9am-7pm; Sunday 10am-6pm. If you have a complaint, please refer to Clause 13 of our terms and conditions for more information.

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How do I contact Walt Disney Travel Company during my holiday?

If you are in-Resort and need to contact Walt Disney Travel Company in case of an emergency, please call our in-Resort Freephone telephone number on 407-827-6438.

How do I make a complaint?

Please send any complaints in writing within 28 days of your return to: Walt Disney Travel Company, 3 Queen Caroline Street, Hammersmith, London, W6 9PE or via email disneytraveluk@disneyonline.com. Please write your Booking reference number on your email, and include your daytime and evening telephone numbers.