Frequently Asked Questions

How can we help you?

Please select a category to view answers to frequently asked questions.

Fariy Godmothers

How do I contact Walt Disney Travel Company?

For help and support please call our Disney Experts on freephone 0800 169 0730*. We're here 7 days a week: Monday - Friday 9am-8pm; Saturday 9am-7pm; Sunday 10am-4pm. If you have a complaint, please refer to Clause 13 of our terms and conditions for more information.

Read More

How do I contact Walt Disney Travel Company during my holiday?

If you are in-Resort and need to contact Walt Disney Travel Company in case of an emergency, please call our in-Resort Freephone telephone number on 407-827-6438.

How do I make a complaint?

Please send any complaints in writing within 28 days of your return to: Walt Disney Travel Company, 3 Queen Caroline Street, Hammersmith, London, W6 9PE or via email Please write your Booking reference number on your email, and include your daytime and evening telephone numbers.

What are the holiday season opening hours for Walt Disney Travel Company?

You can still reach our Disney Experts during the festive period – please see our opening hours below:
• Friday 22nd December: 9am - 6pm
• Saturday 23rd December: 9am - 6pm
• Sunday 24th December: 10am - 3pm
• Monday 25th December: CLOSED
• Tuesday 26th December: 9am - 6pm
• Wednesday 27th December: 9am - 8pm
• Thursday 28th December: 9am - 8pm
• Friday 29th December: 9am - 8pm
• Saturday 30th December: 9am - 7pm
• Sunday 31st January: 10am - 4pm
• Monday 1st January: 9am - 6pm