Frequently Asked Questions

How do I contact Walt Disney Travel Company?

For help and support please call our Disney Experts on freephone 0800 169 0730*. We're here 7 days a week: Monday - Friday 9am-8pm; Saturday 9am-7pm; Sunday 10am-6pm. If you have a complaint, please refer to Clause 13 of our terms and conditions for more information.

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How do I contact Walt Disney Travel Company during my holiday?

If you are in-Resort and need to contact Walt Disney Travel Company in case of an emergency, please call our in-Resort Freephone telephone number on 407-827-6438.

How do I make a complaint?

Please send any complaints in writing within 28 days of your return to: Walt Disney Travel Company, 3 Queen Caroline Street, Hammersmith, London, W6 9PE or via email disneytraveluk@disneyonline.com. Please write your Booking reference number on your email, and include your daytime and evening telephone numbers.

What are the holiday season opening hours for Walt Disney Travel Company?

You can still reach our Disney Experts during the festive period - please see our opening hours below:

Wednesday 24th December: 9am - 4pm
Thursday 25th December: 9am - 1pm
Friday 26th December: 9am - 8pm
Saturday 27th December: 9am - 7pm
Sunday 28th December: 10am - 6pm
Monday 29th December: 9am - 8pm
Tuesday 30th December: 9am - 8pm
Wednesday 31st December: 9am - 4pm
Thursday 1st January: 9am - 8pm