Frequently Asked Questions

How can we help you?

Please select a category to view answers to frequently asked questions.

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How can I book a Disney Cruise?

You can book your Disney Cruise through our Disney Experts by calling 0800 169 0742*. We advise booking early in order to select the stateroom of your choice. Some staterooms may be more popular than others and these may sell out quickly.

Will I be charged to call and speak to a Disney Expert?

You will not be charged to call and speak to a Disney Expert as this number is a freephone telephone number.

Where can I find out information and make a group booking?

Currently Walt Disney Travel Company are unable to make group bookings, however Disney Cruise Line® direct will be able to assist you with these bookings, offering a number of connecting staterooms. Please call 0800 169 0742*.

Can I book a cruise only reservation?

Yes, you are welcome to book a cruise only reservation without transportation. Please call our Disney Experts on 0800 169 0742* for more information and to book. If you wish to add transport to your booking at a later date, you can also do this by calling our Disney Experts.

Can I book a cruise with a deposit only?

You can make your cruise booking with just a deposit. £150 per person is required at the time you make your booking, plus any additional flight costs (if applicable). The final balance is then payable 100+ days before cruise departure.

How do I pay my balance?

To pay the balance of your Disney Cruise please call 0800 169 0742*.

How can I change or add details to my booking?

If you wish to amend or make any changes to the details on your booking please call our Disney Experts on 0800 169 0742*.

Do I have the ability to change or upgrade my stateroom?

If you wish to upgrade your stateroom, please call our Disney Experts on 0800 169 0742* or alternatively visit 'My Reservations' on 'My Disney Cruise' or via the ‘Disney Cruise Line Navigator App’.

Can I reserve connecting staterooms?

You can book connecting staterooms or side-by-side staterooms if travelling with another party at the time of booking. To book, please call our Disney Experts on 0800 169 0742*. Please note that connecting and side-by-side staterooms cannot be guaranteed.

Who do I contact if I have a special requirement?

In order to cater for any requirements you or your party may have, call our Disney Experts on 0800 169 0742* who will be able to make a booking specific to your needs. A number of adjustments can be made to your booking to ensure your needs are met. You can also make special requests under 'My Reservations' on 'My Disney Cruise’ or via the ‘Disney Cruise Line Navigator App’.

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Can I arrange for the celebration of a special occasion during our cruise?

Yes. Whether it’s an anniversary, graduation, birthday, honeymoon, engagement, retirement or reunion, we’re here to help you add even more fun and cheer to your celebration. We recommend letting us know about your special occasion at least 3 weeks prior to sailing so we can make arrangements for you and your guests in one of the dining rooms.

To make arrangements for your special occasion, visit the ‘Disney Cruise Line Navigator App’ or sign into ‘My Reservations’ on ‘My Disney Cruise’, select ‘Special Requests’ and fill out the Special Request form. Orders must be received at least 48 hours prior to departure.

What is a Cruise & Stay Package?

A Cruise & Stay package involves combining a stay at Walt Disney World Resort with a Disney cruise. With easy transfers available for a Disney cruise and stay package, the ultimate holiday is simple to plan, and you’ll soon be on your way to the magic- able to enjoy the fun, thrills and relaxation of both a Disney Cruise and a Walt Disney World stay.

You can add a cruise to the beginning or end of your Walt Disney World Resort booking. When booking with the Walt Disney Travel Company all the details of your ultimate holiday are taken care of!

We know creating the perfect Disney package can be hard; especially deciding what should go where. This is why we have put together a sample itinerary to help give you some ideas on what your ultimate Disney holiday could look like.

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How can I book a Cruise & Stay Package?

Explore our Disney Cruise and Stay Packages to combine your trip to Walt Disney World with a Disney Cruise for the ultimate Disney experience! You can choose to book your Walt Disney World stay online and then call our Disney Experts to add your cruise on 0800 169 0742* or book your whole package with our Disney Experts.