Frequently Asked Questions

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Please select a category to view answers to frequently asked questions.

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Are there adults-only area onboard?

There are many places on a Disney Cruise Line ship for adults-only activities. The Quiet Cove Area, which has a pool, spa and bar, as well as the Cove Café are all off-limits to anyone under 18. The Vista Spa & Salon on the Disney Magic and the Disney Wonder, as well as the Senses Spa & Salon on the Disney Dream and the Disney Fantasy offer adult-only treatments. In addition, there are many lounges that are just for adults—along with music and themed parties. And Palo, our most elegant and romantic restaurant, offers fine dining on all cruises for adults only, a champagne brunch on 4-night and longer cruises and high tea on 7-night and longer cruises.

How do the child pagers work?

If you have a child age 3-12 checked into a youth activity, you will be provided a pager. A Disney counsellor will page you if your child requires your attention.

Is babysitting available onboard?

Group babysitting is available for children 12 weeks to 3 years old at Flounder's Reef Nursery on the Disney Magic and the Disney Wonder, and at It's a Small World Nursery aboard the Disney Dream and the Disney Fantasy—all located on Deck 5, Midship. Guests may book babysitting times online in advance of embarkation or may sign up their children on embarkation day. The facility is open for select hours every day. Rates and times are subject to change and space is limited.

Are there swimming pools for children?

There are 2 Guest pools on board for kids. The largest, Goofy's Pool, invites families to play together. Mickey's Pool is reserved just for the little ones. There are no lifeguards permanently stationed at the pools, so kids should only swim with parental supervision. Spas near the pools are available for the use of Guests over the age of 16 only. The U.S. Public Health Service requires that all children be toilet trained before entering shipboard pools and spas. Young children who are not toilet trained are welcome to enjoy the fountain play area near Mickey's Pool, designed exclusively for the enjoyment of children.

What can teens do onboard?

Teens can enjoy music, movies, video games and other teen-only activities inside Aloft (ages 13-17) on the Disney Wonder, The Stack (ages 14-17) on the Disney Magic or Vibe (ages 14-17) on the Disney Dream. All have big-screen plasma TVs, a lounge area, dance floor and Internet café. Teens have plenty of freedom on a Disney cruise under the watchful eyes of trained counsellors. Teens can see "What's Happening Today" in the Personal Navigator. There are also teen-only excursions on Castaway Cay, Disney's very own private island paradise.

Be sure to check out the details of the activities on board for more information.

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What is rotational dining?

Rotational dining is the Disney Cruise Line way of making sure that each Guest experiences each themed dining environment on board. Every evening, you dine with the same tablemates and have the same servers as you "rotate" to one of 3 main restaurants (not all restaurants are on all ships): Animator's Palate, Parrot Cay, Lumière's, Triton's, Enchanted Garden or Royal Palace. You will receive your schedule when you board, which tells you exactly when and where to go, so you can experience the unique atmosphere of each restaurant, and be assured the wait staff who know your tastes are always there for you. Children's menus are available in the restaurants.

Does a Disney Cruise offer meals for dietary needs?

Low-sodium meals, kosher meals and certain other special diet-restricted meals are available. Please detail any dietary requests at the time of booking so that we can accommodate your dining requirements.

Will I have enough time to eat dinner and see a live show on a Disney Cruise?

Yes. Whether you are assigned the first or second rotational dinner seating, the schedule has been designed to allow Guests plenty of time to see a performance of any evening's live show.
On the Disney Magic and Disney Wonder, if you are assigned the first dinner seating time, you'll be able to go to the second performance of the live show; likewise, if you are assigned the second dinner seating, you'll be able to attend the first performance of the live show.
On the Disney Dream, our original live productions will be performed three times each evening. In order to make certain everyone is accommodated – similar to our assigned dining times – you will be assigned a specific performance. If you are on the first dinner seating time, you'll be assigned either the first performance or third performance of the live show. If you are on the second dinner seating, you'll be assigned to attend either the first or second show performances.
When you book your cruise, you will be asked to select a dinner and live show time based upon availability at that time. Requests to change these assignments may be made during the booking process or upon boarding the ship, if availability allows. On the Disney Dream, a stand-by line may be utilized for unfulfilled show time requests.

Will I get to see Disney Characters onboard a Disney Cruise?

The beloved Disney Characters appear in an array of different settings, including plenty of meet-and-greet and photo opportunities, along with stage shows and other special programs—especially in kids' areas at Disney's Oceaneer Club and on Castaway Cay. A Character Breakfast is only available on most 7-night cruises, but there are many opportunities to meet Characters on all cruises.

Gratuities onboard a Disney Cruise - what do they consist of?

It is customary to give gratuities in recognition of service, which you will be treated to in abundance aboard the ship. As a guideline, we suggest the following, but gratuities are always at your discretion:

Per Guest per cruise 3-Night 4-Night 7-Night
Dining Room Server $12.00 $16.00 $28.00
Dining Room Asst. Server $9.00 $12.00 $21.00
Dining Room Head Server $3.00 $4.00 $7.00
Stateroom Host/Hostess $12.00 $16.00 $28.00

Dining Manager; Your Discretion
Room Service; Your Discretion
Palo; Gratuity included
Vista Spa & Salon; Your Discretion
Babysitting; Gratuity not expected
Port Adventures; Optional.

For the convenience of our Guests who have not pre-paid, the suggested gratuity amounts may be added to your onboard account, dependent upon the ship you are sailing on, based on the length of your voyage as shown in the table above.

If you wish to modify or make changes to the gratuity amounts or would like to pay in cash, please stop by our Guest Services desk, located on Deck 3, Mid-ship, at anytime during your sailing.

Please note, a 15% gratuity is automatically added to bar, beverage, wine and deck service tabs. All gratuities can be charged to your room charge. (At the Walt Disney World Resort, 15% is the customary gratuity at restaurants and bars.)

What services are available onboard for Guests with disabilities?

Transfer tiers are provided at one of our feature pools. Sand wheelchairs are available at Castaway Cay. Wheelchair accessible restrooms are available in the shipboard common areas. Assistive Listening Systems are available in the main theatres and show rooms. Open captioning is available for stateroom televisions and selected onboard video monitors. American Sign Language interpretation is available for live performances on various cruise dates. Stateroom Communication Kits containing door knock and phone alerts, phone amplifier, bed shaker notification, a strobe light smoke detector and a Text Typewriter (TTY) are available.

Are there wheelchair-accessible staterooms available?

Yes. Disney Cruise Line offers staterooms and suites equipped for Guests with disabilities. Features include: minimum of 32-inch doorways, ramped bathroom thresholds, open bed frames, added phones in the bathroom and nightstand, bathroom and shower handrails, fold-down shower seats, hand-held shower heads, lowered towel and closet bars, and Emergency Call Buttons. All staterooms are non-smoking. Please note that Guests requiring a wheelchair throughout their cruise must make provisions for the use of that wheelchair prior to the cruise.