Frequently Asked Questions

How can we help you?

Please select a category to view answers to frequently asked questions.

Fariy Godmothers

What is Enhanced Economy?

Offered by some carriers, e.g., Premium Economy on Virgin Atlantic or World Traveller Plus on British Airways, enhanced economy offers improved accommodation & facilities compared to standard economy class cabins. The improvements can include increased legroom, wider seats, dedicated check-in, premium meals, etc.

See your airline’s website for full details.

What is Business Class?

Offered by most carriers, e.g., Upper Class on Virgin Atlantic or Club World on British Airways, business class travel gives you much higher quality seating, food, drink & ground service. You will normally be entitled to airport lounge access.

Seating is often "lie-flat", making it much easier to sleep during your journey.

See your airline’s website for full details.

Can I book flight only?

Walt Disney Travel Company UK are unable to offer flight only resevations. Flights must be booked as part of a Disney package.

What is a code share flight?

A code share is a deal struck between airlines to carry each other's passengers. This allows carriers to provide passengers with a much wider choice of destinations. The flight number of the airline you book with will appear on your ticket and the operating carrier should appear in your flight details.

I've noticed the flight prices can differ during my search for availability: why is this?

We are constantly searching for the best value air fares available, using live availability. The volatility of the market means that, on occasions, fares can change or seats sell out between the time you make an enquiry & confirm a booking.

What age is an air passenger considered an infant?

Children under 2 years are considered an infant. If you want your infant to have a seat on the plane, the child price will apply. All bookings including infants need to be made with our Disney Experts by calling 0800 16 90 730.

My luggage has not arrived, who do I contact?

Baggage delivery is the responsibility of your individual airline carrier. Please contact the airline / visit their desk located at the airport

What happens to my baggage if I fly indirect?

If your transfer point is outside of the USA, then normally your bags will be transferred for you. If your connection point is in the USA, when you arrive there you will be required to reclaim your baggage, clear all US entry formalities, then check your bags back on to your connecting flight.

What happens if I miss my connecting flight?

We will only ever book you on to a connection officially recognised by your airline. That means that, should anything go wrong, the airline accept full responsibility for getting you to your destination as quickly & conveniently as possible.