Frequently Asked Questions

How do I contact Walt Disney Travel Company?

For help and support please call our Disney Experts on freephone 0800 169 0730*. We're here 7 days a week: Monday - Friday 9am-8pm; Saturday 9am-7pm; Sunday 10am-6pm. If you have a complaint, please refer to Clause 13 of our terms and conditions for more information.

Read More

How do I contact Walt Disney Travel Company during my holiday?

If you are in-Resort and need to contact Walt Disney Travel Company in case of an emergency, please call our in-Resort Freephone telephone number on 407-827-6438.

What are the holiday season opening hours for Walt Disney Travel Company?

You can still reach our Disney Experts during the festive period - please see our opening hours below:

Wednesday 24th December: 9am - 4pm
Thursday 25th December: 9am - 1pm
Friday 26th December: 9am - 8pm
Saturday 27th December: 9am - 7pm
Sunday 28th December: 10am - 6pm
Monday 29th December: 9am - 8pm
Tuesday 30th December: 9am - 8pm
Wednesday 31st December: 9am - 4pm
Thursday 1st January: 9am - 8pm