Frequently Asked Questions

How can we help you?

Please select a category to view answers to frequently asked questions.

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When do I get my Park tickets?

If you’re taking the direct Eurostar™ service and have purchased the Disney Express luggage service then you’ll receive your Park tickets and luggage labels onboard the train to Disneyland® Paris, so you'll be off on your magical adventure in no time. If you’ve chosen an alternative transport option then you’ll be able to collect your Park tickets upon check-in at your Disney® Hotel.


Can I switch between the Disney® Parks with my tickets?

Yes, you have unlimited access to both Disney® Parks until your tickets expire meaning you can visit Disneyland® Park and Walt Disney Studios® Park as many times in one day as you wish.


What types of packages are available?

Walt Disney Travel Company offers two types of packages: Hotel and Ticket package or Transport Inclusive packages. For more information on which each package includes, please see the FAQ’s below or visit our website www.disneyholidays.co.uk for prices and availability.


What is Hotel and Tickets Package?

A Hotel and Tickets Package includes a stay at one of our Disney® Hotels and tickets to both Disneyland® Park and Walt Disney Studios® Parks for the whole duration of your stay. For more information about the hotels please visit www.disneyholidays.co.uk for prices and availability.


What is a Transport Inclusive Package?

A Transport Inclusive Package includes a stay at one of our Disney® Hotels, tickets to both Disneyland® Park and Walt Disney Studios® Parks for the whole duration of your stay and your transport tickets. There are three transport options for you to choose from; Eurostar™, Flight or Self-Drive option.

For more information about the transport packages please visit www.disneyholidays.co.uk for prices and availability.


Where can I find the prices and availability of the packages?

Please visit our website www.disneyholidays.co.uk where you can select your dates and travel requirements for the latest prices and availaiblity.


Can I buy ticket only?

Unfortunately, Walt Disney Travel Company does not offer ticket only options for Disneyland® Paris.


What do I do if I have problems with my Park tickets in resort?

If you have any problems with your Park tickets, please speak to one of our helpful cast members in the Parks who will be happy to help you.