Frequently Asked Questions

How can we help you?

Please select a category to view answers to frequently asked questions.

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Can I book my Disneyland package with flights?

Yes, you can book a flight inclusive Disneyland package through the Walt Disney Travel Company. To check availability and pricing, please visit our website

Which airlines can I fly with from the UK to Paris?

Walt Disney Travel Company offer flight inclusive packages to Disneyland Paris from a range of UK airports direct to Paris with airlines including British Airways, Air France, FlyBe and easyJet. To check availability and pricing, please search on our website.

How can I get from the Paris airports to Disneyland® Paris?

You can get the Magical Shuttle both from Orly and Charles de Gaulle airports by booking tickets either in advance or at the station. Please visit for more information and to purchase tickets in advance. Alternatively, you can get a taxi from the airports, which will take you to Disneyland® Paris in less than 50 min.

Is there a luggage allowance and restrictions for my flight?

Luggage allowance and restrictions vary depending on the airline you’re flying with, so please check the following websites for more information:
Air France:
British Airways:

Can I choose specific airlines, flights and times for my flight inclusive package?

Yes, you can choose from a range of airlines, flight departure airports and times according to your preference. Please search for more information about prices and availability.

My luggage has not arrived, who do I contact?

Baggage delivery is the responsibility of your individual airline carrier. In the event of your luggage not arriving, please go to the airline’s desk at the airport to report it as lost and get further assistance.

What are the changes to the Air Passenger Duty for children?

As of 3rd December 2014, the Air Passenger Duty (APD) for children under 12 years old travelling in Economy Class has been abolished for all flights departing from the UK on or after 1st May 2015. From 1st March 2016, this will also be applicable to children up to 16 years old. Any person under the age of 17 must therefore be entered as a child at the time of booking to ensure the correct amount of APD is being paid.
Please note that this does not apply to children under the age of 2 without their own seat.

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If I have already booked and paid for my holiday, how will the changes to APD affect me?

If your date of departure is on or after 1st May 2015, you will receive a refund of the APD for each child in your party over the age of 2 but under the age of 12 travelling in Economy Class.
Should your date of departure be on or after 1st March 2016, this is also applicable to children under the age of 16.
Should you be affected, we will contact you shortly with more information.

What is my check-in time?

Check-in time, as well as check-in deadlines, varies depending on the airport and airline you’re flying with. Your travel documentation will include details on your check-in procedure. Your check-in details will also be confirmed if you check-in online line. Please see our FAQ above regarding online check-in.

How do I reserve a specific seat?

To start off your magical break with even more comfort, you can pre-select your seats according to your preference. The seating policies vary between the airlines, so we advise you to visit the individual carrier website for more detailed information in advance. Please, follow the links below to get the most of your magical journey.

FlyBe: (requires booking reference)
More information about prebooking your seats:
Link to ‘Pre-select Your Seats’:

Air France: (requires booking reference)
More information about modifying your reservation (including seat preferences):
Link to ‘Modify Your Reservation’ :

British Airways: (requires booking reference)
More information about prebooking your seats:
Link to ‘Manage My Booking’ to change your seat preferences:

easyJet: (booking reference optional)
More information about prebooking your seats:
Link to easyJet homepage: , please go to Manage Bookings section.

How do I request special assistance for my flights?

Please speak to our knowledgeable Disney Experts on 0800 169 0737 and they will request any special assistance required for your reservation. Please note we cannot guarantee all requests.

How do I pay for the balance of my Flight Inclusive Holiday?

Please call our Disney Experts on 0800 169 0737 to pay for the balance of your booking.

What is ATOL?

ATOL is the Air Travel Organiser's License, issued to us by the UK Civil Aviation Authority (CAA). This ensures that any money paid to us for an air-inclusive holiday is safe & that you will not be stranded abroad.
All of the flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to:

What are your terms and conditions?

For Walt Disney Travel Company’s full terms and conditions please

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Do I need to take out travel insurance?

We strongly recommend that you take out comprehensive insurance for the duration of your Disneyland® Paris Break which includes adequate cover against sickness or injury. We are not licensed to sell travel insurance, nor do we recommend a particular insurance product.

Can I fly if I'm pregnant?

Congratulations! Airlines can have different rules when it comes to allowing mums-to-be to fly, therefore it is best to contact our Disney Experts on 0800 169 0737 prior to booking who can advise you of the individual airline policies.