Frequently Asked Questions

How can we help you?

Please select a category to view answers to frequently asked questions.

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What are the opening times of the Disney® Parks?

The opening times of the Parks vary depending on the season, please either check with the concierge at your Disney® Hotel or pick up a free park programme which you can collect underneath Disneyland Railroad Main Street Station (Disneyland® Park) or inside the entrance to Disney Studio 1 (Walt Disney Studios® Park). Information boards located in the Disney® Parks also show the Disney® Park opening times. If you wish to find out opening times ahead of your visit, please contact our Disney Experts on freephone 0800 169 0737.


Where can I find show and parade times for the Disney® Parks?

Two large information boards are located within the Parks; Disneyland® Park has an information board located at the end of Main Street, USA and Walt Disney Studios® Park has an information board located on the left of Hollywood Boulevard. All boards are updated daily with information including show and parade times, park opening hours and selected attraction queuing times. Attraction queuing times are also located at the ride entrances. Free park programmes will also include information on opening times and parade and show schedules.


Are Disney Characters Meet’n’Greets available in the Disney® Parks?

Yes, your favourite Disney Characters will be waiting to meet you at both Disney® Parks. For specific locations and times, please see the free Disney park programme which you can collect underneath Disneyland Railroad Main Street Station (at Disneyland® Park) and inside the entrance to Disney Studio 1 (at Walt Disney Studios® Park).


Are there information Centres within the Disney® Parks?

Yes, there are two main information points located at Disneyland® Park, City Hall (outside the main entrance on Main Street, U.S.A.) and at Walt Disney Studios® Park (at Front Lot near the park entrance) where our knowledgeable cast members will be ready to assist you with any questions. They will also be able to assist with restaurant reservations, lost property and any general information regarding the Disney® Parks.


Where can I collect a free Disney park map and programme?

You can collect a free Disney park map underneath Disneyland Railroad Main Street Station (Disneyland® Park) or inside the entrance to Disney Studio 1 (Walt Disney Studios® Park). The free park maps include detailed maps of Walt Disney Studios® Park and Disneyland® Park, locations of all attractions including those that offer FASTPASS and single rider options. You can also collect a free park programme which lists Park opening times as well as show, parade and Disney Character Meet’n’Greet times.


Where can I get more information about Walt Disney Studios® Park before I travel?

You will receive a free mini guide in your travel document pack which includes more detailed information about Disneyland® Paris and smart tips for your break. You will also find a range of information and a park map of Walt Disney Studios® on our dedicated webpage.

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Where can I get more information about Disneyland® Park before I travel?

You will receive a free mini guide in your travel document pack which includes more detailed information about Disneyland® Paris and smart tips for your break. You will also find a range of information and a park map of Disneyland® Park on our dedicated webpage.

Read More


How do I find out which attractions have age or height restrictions?

It is advised to check the free park map (which you can collect underneath Disneyland Railroad Main Street Station (Disneyland® Park) and inside the entrance to Disney Studio 1 (Walt Disney Studios® Park) in advance for more information about height restrictions, or speak to our helpful Disney Cast Members at the Parks.


Are all the attractions suitable for children?

Attractions are suitable for children who fulfil the height requirements. You can find more information in our park map (which you can collect underneath Disneyland Railroad Main Street Station (Disneyland® Park) and inside the entrance to Disney Studio 1 (Walt Disney Studios® Park) ), or by speaking to our knowledgeable cast members.


How do I find out if there are any ride closures?

In order to make sure our Guests are getting the most of their magical Disneyland® Paris holiday, we have to undertake continuous maintenance, renovation and development work to maintain quality standards in the Parks. Please see the schedule of planned ride closures below:

Disneyland® Park

Adventureland
• Indiana Jones Temple of Peril: Closed 1st October - 9th November 2018

Fantasyland
• Peter Pan's Flight: Closed 24th September - 5th October 2018
• Carousel de Lancelot: Closed 3 - 21st September 2018
• Storybook Canal: Closed 8 - 12th October 2018
• Casey Junior Train: Closed 8 - 12th October 2018
• Snow White's Scary Adventure: Closed 12th - 23rd November 2018

Frontierland
• Phantom Manor: Closed 8th January until end of October 2018

Discoveryland
• Orbitron: Closed 5 - 9th November 2018
• Autopia: Closed 5 - 30th November 2018

Walt Disney Studios® Park

Toy Story Playland
• Toy Soldiers Parachute Drop: Closed 10 - 14th September 2018

La Place de Remi
• Ratatouille Adventure: Closed 2 - 12th October 2018

Toon Studios
• Flying Carpets Over Agrabah: Closed 3 - 7th September 2018
• Animagique Theatre: Closed 3rd September - 9th November

Production Courtyard
• Armageddon - The Effects Spectacular: Closed 2 - 30th September 2018.

Please note that the schedule is subject to change. You can find the most up-to-date information about the ride closures in our free park programmes, which you can collect underneath Disneyland Railroad Main Street Station (Disneyland® Park) or inside the entrance to Disney Studio 1 (Walt Disney Studios® Park) which detail any ride closures during your stay.


What is Extra Magic Time?

Extra Magic Time offers guests the chance to spend an extra hour within specific areas of Disneyland® Park and Walt Disney Studios® Park on certain days, before regular park opening at no extra cost. This is an exclusive benefit for guests who are staying at a Disney® Hotel, meaning more fun, more magic and more Disney!


How do I use Extra Magic Time?

To take advantage of Extra Magic Time you will need to show your Hotel EasyPass card (given upon check-in to your Disney® Hotel) alongside your park ticket at the entrance to one of the Parks. Extra Magic Time dates and timings vary and will be confirmed at check-in, at your Disney® Hotel.


What is FASTPASS?

FASTPASS is a free service for all guests with a Disney® Park ticket, which saves you time queuing for attractions. You simply place your park entrance ticket into a FASTPASS® turnstile at the entrance to selected attractions, and you will receive a FASTPASS ticket showing you a return time; you’re then free to go and enjoy other attractions. When it’s time to come back, you simply join the FASTPASS queue, where it’s straight on the ride with little or no queuing. NB – You may only have one FASTPASS ticket at a time.


Are there other FASTPASS options available?

Yes, there are two additional types of FASTPASS on offer in addition to your standard free FASTPASS. These FASTPASS tickets can be used without having to return to the attraction at a selected time. You can simply use the FASTPASS® entrance with your additional FASTPASS ticket.

The FASTPASS options available are:
1. Disney® Hotel FASTPASS – only available to Guests staying in Empire State Club Rooms, Golden Forest Club Rooms and Compass Club Rooms who'll receive one FASTPASS per day, per person, valid all day except between 1.00pm and 4.00pm.

2. VIP FASTPASS: Enjoy unlimited access to the FASTPASS line and skip the queue during your stay. Available for Guests staying in Suites and Castle Club Rooms at the Disneyland Hotel and Guests staying in Suites at Disney's Hotel New York, Disney's Newport Bay Club and Disney's Sequoia Lodge.


When do I get my Park tickets?

If you’re taking the direct Eurostar™ service and have purchased the Disney Express luggage service then you’ll receive your Park tickets and luggage labels onboard the train to Disneyland® Paris, so you'll be off on your magical adventure in no time. If you’ve chosen an alternative transport option then you’ll be able to collect your Park tickets upon check-in at your Disney® Hotel.