What payment methods do you accept?
We accept all major credit and debits cards including Mastercard, Visa, American Express, Switch, Delta and Solo.
Do you offer any type of payment plan?
Yes! You can now spread the cost of your Disney Holiday with flexible instalments, all with no fees or interest. Book your Disney holiday with a deposit from just 15%, then pay the rest in flexible instalments by your balance due date. Payments aren’t fixed or automatic, so you have full control over how much you’d like to pay and when to do so. For more information, please visit the page below.
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Are instalment payments taken automatically?
Payments are not taken automatically, we are giving you full control and flexibility over when is best for you to pay. Every payment must be done manually by logging into Manage My Booking and using our easy online payment portal. Please visit the Manage My Booking link below to get started.
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What is the deposit required for my booking?
If you are booking a flight-inclusive package, you will be required to pay 15% of your accommodation costs plus your flights costs in full at time of booking. For all other bookings, we require 15% of your total package price, as a deposit. The remaining balance is due 70 days prior to departure.
How can I pay my remaining holiday balance?
Great news! If you paid with a deposit, you can now pay your remaining holiday balance with instalments, all with no fees or interest! Make a payment using our easy online payment portal, simply log in to Manage My Booking in the link below to get started.
You can also pay your balance by calling our Disney Experts freephone on 0800 169 0737* Monday to Friday, 9:00am to 8:00pm; Saturday, 9:00am to 7:00pm; Sunday, 10:00am to 4:00pm.
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When is my remaining holiday balance due?
If you are booking a flight-inclusive package, you will be required to pay 15% of your accommodation costs plus your flights costs in full at time of booking. For all other bookings, we require 15% of your total package price, as a deposit. The remaining balance is due 70 days prior to departure.
What happens if I don't pay my remaining balance by the due date given?
We are pleased to offer you the flexibility of paying off your holiday in instalments as and when it suits you and your budget. However, the payment of your balance remains your responsibility. Should you miss your final due date, this will result in your booking being cancelled and your deposit lost.
Is my payment safe online?
At Disney we are committed to keeping your information safe. Your credit and debit card details are both safe and secure online - our use of 3D secure adds an extra layer of protection to our guests when making credit or debit card payments. This works by adding an authentication step, which is now a widely-used process by a number of organisations accepting online payments.
Can I pay my remaining balance by phone if I have booked online?
Paying online is quick and easy by logging into Manage My Booking in the link below. However, you may choose to settle your balance by either debit or credit card over the telephone by calling our Disney Experts freephone on 0800 169 0737*.
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What do I do if I have a query on the costing of my booking, require a confirmation invoice or wish to amend/change my booking?
If you have a query on an existing booking, please call our Disney Experts freephone on 0800 169 0737*. To make any amendments, the lead passenger can call our Disney Experts on the number above, quoting the booking reference.
You will be advised of any amendment charges and an updated invoice will be sent out to you or you can retrieve and review your booking details once the changes have been made via the Manage My Booking link below.
Please note that guests under the age of 18 must have parent or guardian permission to call. Our opening hours are Monday to Friday, 9:00am to 8:00pm; Saturday, 9:00am to 7:00pm; Sunday, 10:00am to 4:00pm
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When will I receive my travel documents?
Guests will receive all their travel documentation approximately 14-28 days prior to the departure date, which includes a free mini guide to help with your Disneyland Paris planning.
Please note all travel documentation is currently being sent electronically to the email address provided at the time of booking.