Frequently Asked Questions

How can we help you?

Please select a category to view answers to frequently asked questions.

Fariy Godmothers

How far are the hotels from the Parks?

All the Disney® Hotels are within 20 minutes’ walk through Disney® Village. Please visit our Disney® Hotel page for a detailed map highlighting the locations of each of the Disney® Hotels.

What are the benefits of staying at a Disney® Hotel?

If you’re staying at one of the Disney® Hotels, you’ll get plenty of extras. Firstly, you will be just minutes from the Disney® Parks where you will receive Extra Magic Time on certain days and you'll also enjoy free car parking.

Where can I find detailed information about the Disney® Hotels?

Please visit our Disney® Hotel Page and click on the individual Disney® Hotels to find out about the hotel facilities, room types and restaurant and bars each Disney® Hotel has to offer. Please see link below.

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Are Disney Characters Meet’n’Greets available in the Disney® Hotels?

Character Meet’n’Greets are available in Disney® Hotels. Guests can ask at hotel reception at check-in and they will be given times of the Meet'n'Greets.

Is car parking available at the Disney® Hotels?

Yes, free car parking is available at all Disney® Hotels for the duration of your stay.

What are the check in and check out times at my Disney® Hotel?

Check in time is 3pm at all Disney® Hotels.

You will need to vacate the room before 11am on the day of your departure. If you require late checkout, please check with your hotel’s reception desk at check-in. Please note late check-out cannot be guaranteed.

How can I make a special request for my booking?

If you have any special requests regarding your Disneyland® Paris stay, please contact our Disney Experts on 0800 169 0737. Alternatively, email with your booking reference and any special requests and a Disney Expert will respond to your email. Please note special requests cannot be guaranteed.

If I am travelling with more than one infant, is it possible to request an additional cot for my room?

Unfortunately we can only request to have one cot per room in all the hotels in Disneyland Paris. We apologise for any inconvenience this might cause.

Do all the hotels provide Disney Express service?

All Disney Hotels offer the Disney Express Service, you must add this to your booking. For more information about the Disney Express service, please visit our website or contact our Disney Experts on 0800 169 0737.

How can I find out about closures of Hotel facilities?

To make sure our Guests are having the most magical time at our Disney® Hotels, Disneyland® Paris need to undertake continuous maintenance, renovation and development work to maintain quality standards. Therefore, some amenities might be closed on certain days. Please see the schedule of planned closures below:

Disneyland Hotel
• Swimming pool, Jacuzzi, sauna and steam room will be closed 3rd - 7th June 2019 and 18th - 22nd November 2019

Disney's Hotel New York
• Hotel and all facilities closed for refurbishment from 5th January 2019.

Disney's Newport Bay Club
• Swimming pool will be closed: 20th - 24th May 2019 and 4th - 15th November 2019

Disney's Sequoia Lodge
• Swimming pool will be closed from 6th - 10th January 2020

Disney's Davy Crockett Ranch
• Swimming pool with waterfall, river, jacuzzi and steam room will be closed: 13th - 17th January 2020

Please note that the schedule is subject to change.

Can I book a Christmas themed room?

Yes you can! You can now book Christmas themed rooms at the New York and Disneyland Hotel. Please call our Disney Experts on 0800 16 90 737 for availability and to book.