Frequently Asked Questions

How can we help you?

Please select a category to view answers to frequently asked questions.

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How far are the hotels from the Parks?

All the Disney® Hotels are within 20 minutes’ walk through Disney® Village, except for Disney’s Davy Crockett’s Ranch which is a simple well signposted 15 minutes’ drive away from the Parks. Please visit our Disney® Hotel page for a detailed map highlighting the locations of each of the Disney® Hotels.

What are the benefits of staying at a Disney® Hotel?

If you’re staying at one of the Disney® Hotels, you’ll get plenty of extras. Firstly, you will be just minutes from the Disney® Parks where you will receive Extra Magic Hours on certain days. Guests also receive free breakfast (except at Disney’s Davy Crockett Ranch) and free car parking.

Where can I find detailed information about the Disney® Hotels?

Please visit our Disney® Hotel Page and click on the individual Disney® Hotels to find out about the hotel facilities, room types and restaurant and bars each Disney® Hotel has to offer. Please

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Are Disney Characters Meet’n’Greets available in the Disney® Hotels?

Character Meet’n’Greets aren't available within the Disney® Hotels. As a Disney hotel guest, you will however benefit ftom Extra Magic Hours, allowing access to the parks up to two hours before regular opening times where, for the first time ever, a series of meet-and-greet opportunities will be available. This gives guests an exclusive glimpse at how their favourite characters prepare Disneyland Park for opening.

Is car parking available at the Disney® Hotels?

Yes, free car parking is available at all Disney® Hotels for the duration of your stay. If you’re staying at Disney’s Davy Crockett’s Ranch, you can drive to the Disney® Parks within 15 minutes which also offers free car parking.

What are the check in and check out times at my Disney® Hotel?

Check in time is 3pm for all Disney® Hotels, and you will need to vacate the room before 11am on the day of your departure. If you require late checkout, please check with your hotel’s reception desk at check-in. Please note late check-out cannot be guaranteed.

How can I make a special request for my booking?

If you have any special requests regarding your Disneyland® Paris stay, please contact our Disney Experts on 0800 169 0737. Alternatively, email with your booking reference and any special requests and a Disney Expert will respond to your email. Please note special request cannot be guaranteed.

If I am travelling with more than one infant, is it possible to request an additional cot for my room?

Unfortunately we can only request to have one cot per room in all the hotels in Disneyland Paris. We apologise for any inconvenience this might cause.

Do all the hotels provide Disney Express service?

Yes, if you have added the Disney Express option to your booking then all the hotels, except Disney’s Davy Crockett’s Ranch, offer this service. For more information about Disney Express service, please visit our website or contact our Disney Experts on 0800 169 0737.

How can I find out about the closures of the Hotels' amenities?

To make sure our Guests are having the most magical time at our Disney® Hotels, Disneyland® Paris need to undertake continuous maintenance, renovation and development work to maintain quality standards. Therefore, some amenities might be closed on certain days. Please see the schedule of planned closures below:

Disneyland® Hotel
Swimming pool, Jacuzzi, sauna & steam room will be closed:
23 - 27 May 2016
14 - 25 November 2016

Disney's Hotel New York
Swimming pool will be closed:
13 - 17 June 2016
21 November - 2 December 2016
Opening times for the outdoor area of swimming pool is subject to weather conditions.

Disney's Newport Bay Club
Swimming pool will be closed:
28 May - 6 June 2016
9 - 20 January 2017

Disney's Sequoia Lodge
Swimming pool will be closed:
20 - 24 June 2016
5 - 16 December 2016

Disney's Davy Crockett Ranch
Swimming pool with waterfall, river, Jacuzzi & steam room will be closed:
6 - 10 June 2016
1 January 2017 until end March 2017

Disney's Hotel Cheyenne
From February 2016 room refurbishment at this resort will be taking place. This will be phased by room block and guests' rooms will not be allocated close to the work. This is to ensure your stay will not be impacted. All hotel facilities will remain available.

Please note that the schedule is subject to change.

Can I book a Christmas themed room?

Yes you can! You can now book Christmas themed rooms at the New York and Disneyland Hotel. Please call our Disney Experts on 0800 16 90 737 for availability and to book.