Frequently Asked Questions

How can we help you?

Please select a category to view answers to frequently asked questions.

Fariy Godmothers

What are the Christmas opening hours for Walt Disney Travel Company?

You can still reach our Disney Experts during the festive period – please see our Christmas operating hours below:

Tuesday December 24th – 9am - 3pm
Wednesday December 25th – CLOSED
Thursday December 26th – CLOSED
Friday December 27th – 9am - 8pm (standard hours)
Saturday December 28th – 9am - 7pm (standard hours)
Sunday December 29th – 10am - 4pm (standard hours)
Monday December 30th – 9am - 8pm (standard hours)
Tuesday December 31st – 9am - 3pm
Wednesday January 1st – CLOSED


Will I be charged if I need to call the Disney Experts at the call centre?

Walt Disney Travel Company offer a Freephone number so you can speak to one of our Disney Experts 0800 169 0737 with ease. Please note that only calls from a UK landline are free to this number.


Contact details

Please feel free to call our knowledgeable Disney Experts on 0800 169 0737, send us an email on disneytraveluk@disneyonline.com or write to:
The Walt Disney Travel Company
3 Queen Caroline Street
Hammersmith London
W6 9PE.