Frequently Asked Questions

How can we help you?

Please select a category to view answers to frequently asked questions.

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How can I link my Disney Resort hotel booking in My Disney Experience?

You can use your booking confirmation number and surname to link your Disney Resort hotel reservation in My Disney Experience if you have booked directly with Walt Disney Travel Company UK, or with a travel partner such as Virgin Holidays or Thomas Cook. Simply visit, login to your account and select My Reservations from the My Disney Experience menu at the top-right of the page.

My reservation cannot be located in My Disney Experience – why not?

There are a number of technical challenges which may affect Guests travelling from UK. We’re working hard to resolve these issues, however if your booking confirmation number isn't recognised please call our Disney Experts on freephone 1800 812 677 who will be able to provide you with an alternative 8-digit reference that can be used to link your Disney Resort hotel reservation in My Disney Experience.

I’m staying at Old Key West or Saratoga Springs – why can’t I link my reservation?

If you’re still more than 10 months away from your holiday arrival date and are staying at Disney’s Old Key West Resort or Disney’s Saratoga Springs Resort & Spa your reservation may not have yet downloaded to My Disney Experience to be linked. Rest assured your reservation is guaranteed, but until you’re within 10 months of arrival it unfortunately can’t be linked in My Disney Experience.

How can I link my e-ticket in My Disney Experience?

You can use your e-ticket reference number located under the barcode of your 'Will Call' ticket voucher to link your tickets in My Disney Experience.

I just booked my Walt Disney World Holiday – why can’t I link my reservation in My Disney Experience?

If you have recently made a booking you will need to wait 48 hours to be able to link your booking in My Disney Experience. Please note access to Dining reservations only opens 180 days before arrival and FastPass+ reservations 60 days before you are due to arrive in Resort, you cannot make reservations before this time. A test of FastPass+ is currently underway and will become available to all Walt Disney World Resort Guests in the coming months.

What is a MagicBand?

MagicBands are secure all-in-one devices that allow you to effortlessly access the plans and vacation choices that you’ve made with My Disney Experience. MagicBands are colorful, waterproof wristbands—resembling a watch or bracelet—that you can quickly and easily touch to a sensor called a touch point.

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When/how will I receive my MagicBand?

UK guests staying onsite at a Disney Resort Hotel will be able to collect their MagicBand upon arrival at their hotel.

My UK phone number isn’t accepted when making a dining reservation?

UK phone numbers are currently not recognised by the system – please remove the country code and any leading zeros. As an example, +447783 827638 would become 7783827638. Your reservation will then be made successfully.

I already have an account with but I’m being asked to enter additional details on

The sign-in process for Disney accounts is changing and this is normal procedure. Please just confirm the additional fields and you will have access to both and using the same login.