Know Your Options

Earful Tower at Walt Disney Studios Park

Disneyland Paris - Know Your Options

We can't wait to welcome you back to Disneyland Paris! Because there is no magic without you.

Our phased reopening starts with Disneyland Park, Walt Disney Studios Park, Disney's Newport Bay Club hotel and Disney Village. In line with guidance from the French government and local health authorities, we will reopen with enhanced health and safety measures.

These measures might have an impact on elements of your experience and booking. You can learn more about these changes on reopening hub, and as more information becomes available it will be updated there, so please check back regularly.

Information to know before you go


Removal of Add-Ons

Due to new safety measures being implemented during our phased reopening, the following products and services will not be available until further notice:

  • FastPass tickets
  • Buffalo Bill's Wild West Show... with Mickey and Friends!
  • Character Dining at Auberge de Cendrillon, Inventions and Café Mickey
  • Signature Experience Celebration and The Lion King Signature Experience

If your current booking includes one or more of these add-ons, we will modify it to remove these from your booking with us. If you have already paid in full you will receive a full refund. If you have not yet made final payment, you will receive a reduction in the amount due.


Dining Reservations

Due to the new physical distancing guidelines, we made the difficult decision to cancel all dining reservations. Linked to limited capacity at the Disney Hotels, hotel guests now also have the choice between breakfast at the hotel or breakfast at Disneyland Park.

To book or rebook please call the Disneyland Paris Dining Reservation Service on freephone number 0800 085 0671.


Meal Plans

Disney hotel packages may include Breakfast, or a Standard, Plus or Premium Meal Plan. If your booking is modified to an alternative hotel, any existing meal plan will also be transferred.

For guests due to stay at the Disneyland Hotel who accept the move to Disney's Newport Bay Club, if you have a Premium Meal Plan this will be amended to a Plus Meal Plan. If you paid for your Premium Meal Plan you will receive a refund for the difference in cost versus the Plus Meal Plan.


Tickets & Reservation System

Guests with packages at Disney Hotels and partner hotels have guaranteed admission to the Disney Parks for the duration of their stay and are not required to pre-register on the new Advance Registration System.

Park tickets included in packages will continue to be provided at check-in.


Transport

If you have booked transportation with us, your transportation is confirmed. Should there be any changes to transportation arrangements, we will contact you ahead of time.

We strongly recommend you check with your transport carrier directly on their website for the latest information about their service and health and safety measures they apply. Should you notice any changes to your transport, contact us freephone on 0800 169 0737* for assistance.


Flexible Conditions

If you want to move your holiday to a new date, you can choose to modify your booking without fees and pay the prevailing rate. We will refund the difference if the price is lower, and you will have to pay the difference if the price is higher. Also excluding transport fees, if applicable, according to our Terms & Conditions. To modify your booking, please call freephone on 0800 169 0737*.

We can also offer you the flexibility to cancel your booking with a full refund (excluding transport fees, if applicable, according to our Terms & Conditions) any time up to 7 days prior to travel. If you would like to cancel your booking, please confirm through email to disneytraveluk@disneyonline.com. You will need to provide your 8-digit Walt Disney Travel Company International booking reference in your email to us.


Hotels

Subject to the continued evolution of the current situation, there will be a phased reopening of the Disney Hotels. Please check below to see if your hotel is open on your arrival date. If the hotel that you have booked is not open, there are several options available to you. Please make sure you read the below information thoroughly to make a decision based on what is best for you.


Disney Hotels

Disney's Newport Bay Club

Great news, Disney's Newport Bay Club has reopened and we are looking forward to welcoming you soon!

Les Villages Nature Paris

Great news, Les Villages Nature Paris has reopened and we are looking forward to welcoming you soon!

Disney's Hotel Cheyenne

Great news, Disney's Hotel Cheyenne has reopened and we are looking forward to welcoming you soon!

Disney's Hotel Santa Fe

Unfortunately, Disney's Hotel Santa Fe will be closed until 03 August 2020.

If you are arriving between 20 July – 02 August, you can choose one of the following options:

  1. Maintain your arrival date and enjoy a free upgrade to Disney's Hotel Cheyenne the same booking features (subject to availability)
    Your booking will be modified to Disney's Hotel Cheyenne at no additional cost to you.
  2. Maintain your stay at Disney's Hotel Santa Fe but move your booking to a new arrival date (subject to availability)
    You can move your booking to an arrival from 03 August, 2020 up to 15 October, 2020 without incurring additional fees.
  3. Decline the changes and cancel your booking
    If you wish to decline the changes and cancel your booking you will receive a full refund of any amount paid to date.

If you are arriving from 03 August 2020, Disney's Hotel Santa Fe will be open and we will look forward to welcoming you soon.

Disneyland Hotel

Unfortunately, the Disneyland Hotel will be closed until 07 September 2020.

If you are arriving between 20 July – 06 September, you can choose one of the following options:

  1. Maintain your arrival date and accept a stay at the four-star Disney's Newport Bay Club in an equivalent room category (subject to availability) Should there be a price difference, you will receive a refund. If you have not yet made final payment, you will receive a reduction in the amount due.
  2. Maintain your stay at the Disneyland Hotel but move your booking to a new arrival date (subject to availability) You can move your booking to an arrival from 07 September, 2020 up to 15 October, 2020 without incurring additional fees.
  3. Decline the changes and cancel your booking
    If you wish to decline the changes and cancel your booking you will receive a full refund of any amount paid to date.

If you are arriving from 07 September 2020, Disneyland Hotel will be open and we will look forward to welcoming you soon.

Disney's Sequoia Lodge

Unfortunately, Disney's Sequoia Lodge will be closed until further notice.

If you are arriving between 15 July – 30 September 2020, you can choose one of the following options:

  1. Maintain your arrival date and enjoy a free upgrade to Disney's Newport Bay Club with the same booking features (subject to availability)
    Your booking will be modified to Disney's Newport Bay Club at no additional cost to you.
  2. Decline the changes and cancel your booking
    If you wish to decline the changes and cancel your booking you will receive a full refund of any amount paid to date.

If you want to stay at Disney's Sequoïa Lodge at a later date, you can choose to cancel your booking without fees and make a new booking for an arrival between 1 April and 30 September 2021 at the current available rate. Bookings are available until 19 August 2020. We will refund the difference if the price is lower, and you will have to pay the difference if the price is higher.

For arrivals from 01 October 2020 onwards, we will be in touch shortly to discuss your options. Thank you for your patience.

Disney's Davy Crockett Ranch

Unfortunately, Disney's Davy Crockett Ranch will be closed until further notice.

If you are arriving between 20 July – 30 September 2020, you can choose one of the following options:

  1. Maintain your arrival date and enjoy a free upgrade to Disney’s Newport Bay Club (subject to availability)
    Your booking will be modified to Disney’s Newport Bay Club at no additional cost to you.
  2. Decline the changes and cancel your booking
    If you wish to decline the changes and cancel your booking you will receive a full refund of any amount paid to date.

If you want to stay at Disney's Davy Crockett Ranch at a later date, you can choose to cancel your booking without fees and make a new booking for an arrival between 1 April and 30 September 2021 at the current available rate. Bookings are available until 19 August 2020. We will refund the difference if the price is lower, and you will have to pay the difference if the price is higher.

For arrivals from 01 October 2020 onwards, we will be in touch shortly to discuss your options. Thank you for your patience.

Disney's Hotel New York - Art of Marvel

Unfortunately, Disney's Hotel New York - Art of Marvel will be closed until further notice.

If you are arriving between 15 July – 31 October 2020, we have unfortunately made the difficult decision to cancel all reservations.

You will receive a full refund, which will be processed back to original payment card(s) used, and in the amount(s) they were initially paid to us, so you may see multiple transactions. Kindly allow up to 14 working days for all refunds to be received back into your account.

For arrivals from 01 November 2020 onwards, we will be in touch shortly to discuss your options. Thank you for your patience.


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