Due to the prevailing conditions in Europe, Disneyland Paris will not reopen on 13 February as initially planned.
If conditions permit, the destination will reopen on 02 April 2021 and welcomes reservations from that date forward. Given the current context, plans continue to evolve, but please know that we will make every effort to share any updates with you as soon as possible.
As more information becomes available, it will be added to the reopening hub, so please check back regularly for updates.
Information to know before you go
Impact of Temporary Closure & Quarantine Measures
If you are due to arrive within the next 7 days, you can modify your booking without amendment fees or cancel your booking without fees and receive a full refund, including transport fees if they were booked with Walt Disney Travel Company as part of your package. If you wish to modify your booking, you can move to a new arrival date at the current available rate, subject to availability. We will refund you the difference if the price is lower and you will have to pay the difference if the price is higher.
If you are due to arrive in over 7 days' time, the Zen Guarantee policy allows you to modify your booking without amendment fees or cancel your booking without fees and receive a full refund, excluding transport fees. If you wish to modify your booking, you can move to a new arrival date at the current available rate, subject to availability. We will refund the difference if the price is lower and you will have to pay the difference if the price is higher.
Removal of Add-Ons
Due to new safety measures being implemented during the phased reopening, the following products and services will not be available until further notice:
- FastPass tickets
- Buffalo Bill's Wild West Show... with Mickey and Friends!
- Character Dining at Auberge de Cendrillon, Inventions and Café Mickey
- Signature Experience Celebration and The Lion King Signature Experience
If your current booking includes one or more of these add-ons, we will modify it to remove these from your booking with us. If you have already paid in full you will receive a full refund. If you have not yet made final payment, you will receive a reduction in the amount due.
Dining Reservations
Due to the new physical distancing guidelines, Disneyland Paris made the difficult decision to cancel all dining reservations. Linked to limited capacity at the Disney Hotels, hotel guests now also have the choice between breakfast at the hotel or breakfast at Disneyland Park.
To book or rebook please call the Disneyland Paris Dining Reservation Service on freephone number 0800 085 0671.
Meal Plans
Disney hotel packages may include Breakfast, or a Standard, Plus or Premium Meal Plan. If your booking is modified to an alternative hotel, any existing meal plan will also be transferred.
For guests due to stay at the Disneyland Hotel who accept the move to Disney's Newport Bay Club, if you have a Premium Meal Plan this will be amended to a Plus Meal Plan. If you paid for your Premium Meal Plan you will receive a refund for the difference in cost versus the Plus Meal Plan.
Tickets & Reservation System
Guests with packages at Disney Hotels and partner hotels have guaranteed admission to the Disney Parks for the duration of their stay and are not required to pre-register on the new Advance Registration System.
Park tickets included in packages will continue to be provided at check-in.
Transport
If you have booked transportation with us, your transportation is confirmed. Should there be any changes to transportation arrangements, we will contact you ahead of time.
We strongly recommend you check with your transport carrier directly on their website for the latest information about their service and health and safety measures they apply. Should you notice any changes to your transport, contact us freephone on 0800 169 0737* for assistance.
Flexible Conditions
If you want to move your holiday to a new date, you can choose to modify your booking without fees and pay the prevailing rate. We will refund the difference if the price is lower, and you will have to pay the difference if the price is higher. Also excluding transport fees, if applicable, according to our Terms & Conditions. To modify your booking, please call freephone on 0800 169 0737*.
We can also offer you the flexibility to cancel your booking with a full refund (excluding transport fees, if applicable, according to our Terms & Conditions) any time up to 7 days prior to travel. If you would like to cancel your booking, please confirm through email to disneytraveluk@disneyonline.com. You will need to provide your 8-digit Walt Disney Travel Company International booking reference in your email to us.
Hotels
Subject to the continued evolution of the current situation, there will be a phased reopening of the Disney Hotels. Please check below to see if your hotel is open on your arrival date. If the hotel that you have booked is not open, there are several options available to you. Please make sure you read the below information thoroughly to make a decision based on what is best for you.
Disney Hotels
Disney's Newport Bay Club
Great news, Disney's Newport Bay Club will be open from 02 April 2021 onwards and we are looking forward to welcoming you soon!
Les Villages Nature Paris
Great news, Les Villages Nature Paris will be open from 02 April 2021 onwards and we are looking forward to welcoming you soon!
Disney's Hotel Cheyenne
Unfortunately, Disney's Hotel Cheyenne will be closed until 01 July 2021.
If you are arriving before 01 July 2021, you can choose one of the following options:
- Maintain your arrival date and enjoy a free upgrade to Disney's Newport Bay Club with the same booking features (subject to availability)
If you are arriving between 02 April - 30 June 2021, you can maintain your arrival date. Your booking will be modified to Disney's Newport Bay Club at no additional cost to you.
- Maintain your stay at Disney's Hotel Cheyenne but move your booking to a new arrival date (subject to availability)
You can move your booking to an arrival from 01 July 2021 onwards without incurring admin fees, but you will be liable for any difference in cost. If the new arrival date is less expensive, we will refund the difference.
- Decline the changes and cancel your booking
If you wish to decline the changes and cancel your booking you will receive a full refund of any amount paid to date.
If you are arriving on or after 01 July 2021, Disney's Hotel Cheyenne will be open and we will look forward to welcoming you soon.
Disney's Hotel Santa Fe
Great news, Disney's Hotel Santa Fe will be open from 02 April 2021 onwards and we are looking forward to welcoming you soon!
Disneyland Hotel
Unfortunately, Disneyland Hotel will be closed until further notice.
If you have an existing booking, you can choose one of the following options:
-
Maintain your arrival date and accept a stay at the four-star Disney's Newport Bay Club in an equivalent room category (subject to availability).
Should there be a price difference, you will receive a refund. If you have not yet made final payment, you will receive a reduction in the amount due.
- Decline the changes and cancel your booking
If you wish to decline the changes and cancel your booking you will receive a full refund of any amount paid to date.
Disney's Sequoia Lodge
Unfortunately, Disney's Sequoia Lodge will be closed until 23 October 2021.
If you are arriving before 23 October 2021, you can choose one of the following options:
-
Maintain your arrival date and accept a stay at the four-star Disney's Newport Bay Club in an equivalent room category (subject to availability).
If you are arriving between 02 April - 22 October 2021, you can maintain your arrival date. Your booking will be modified to Disney's Newport Bay Club at no additional cost to you.
- Maintain your stay at Disney's Sequoia Lodge but move your booking to a new arrival date (subject to availability).
You can move your booking to an arrival from 23 October 2021 without incurring admin fees, but you will be liable for any difference in cost. If the new arrival date is less expensive, we will refund the difference.
- Decline the changes and cancel your booking
If you wish to decline the changes and cancel your booking you will receive a full refund of any amount paid to date.
If you are arriving on or after 23 October 2021, Disney's Sequoia Lodge will be open and we will look forward to welcoming you soon.
Disney's Davy Crockett Ranch
Unfortunately, Disney's Davy Crockett Ranch will be closed until 01 July 2021.
If you have an existing booking, you can choose one of the following options:
-
Maintain your arrival date and accept a stay at the four-star Disney's Newport Bay Club in an equivalent room category (subject to availability)
If you are arriving between 02 April - 30 June 2021, you can maintain your arrival date. Your booking will be modified to Disney's Newport Bay Club at no additional cost to you.
- Decline the changes and cancel your booking
If you wish to decline the changes and cancel your booking you will receive a full refund of any amount paid to date.
If you are arriving on or after 01 July 2021, Disney's Davy Crockett Ranch will be open and we will look forward to welcoming you soon.
Disney's Hotel New York - Art of Marvel
Unfortunately, Disney's Hotel New York - Art of Marvel will be closed until further notice.
If you have an existing booking, you can choose one of the following options:
-
Maintain your arrival date and enjoy a free upgrade to Disney’s Newport Bay Club with the same booking features (subject to availability)
If you are arriving from 01 July 2021 onwards, you can maintain your arrival date. Your booking will be modified to Disney's Newport Bay Club at no additional cost to you.
-
Decline the changes and cancel your booking
If you wish to decline the changes and cancel your booking you will receive a full refund of any amount paid to date.
Specially Handpicked Hotels
Adagio Marne Valle Val d'Europe
Great news, Adagio Marne Valle Val d'Europe will be open from 02 April 2021 onwards and we are looking forward to welcoming you soon!
B&B Hotel
Great news, B&B Hotel will be open from 02 April 2021 onwards and we are looking forward to welcoming you soon!
Hôtel l'Elysée Val d'Europe
Great news, Hôtel l'Elysée Val d'Europe will be open from 02 April 2021 onwards and we are looking forward to welcoming you soon!
Explorers Fabulous Hotels Group
Great news, Explorers Fabulous Hotels Group will be open from 02 April 2021 onwards and we are looking forward to welcoming you soon!
Campanile Val De France Hotel
Great news, Campanile Val De France Hotel will be open from 02 April 2021 onwards and we are looking forward to welcoming you soon!
Radisson Blu
Great news, Radisson Blu will be open from 02 April 2021 onwards and we are looking forward to welcoming you soon!
Dream Castle Fabulous Hotels Group
Great news, Dream Castle Fabulous Hotels Group will be open from 02 April 2021 onwards and we are looking forward to welcoming you soon!
Magic Circus Fabulous Hotels Group
Great news, Magic Circus Fabulous Hotels Group will be open from 02 April 2021 onwards and we are looking forward to welcoming you soon!