Know Your Options

Earful Tower at Walt Disney Studios Park

For the latest guidance and regulations surrounding travel to France, please take a look at the UK government's foreign travel advice. Information on Disneyland Paris will be added to the reopening hub, so please check back regularly for updates.

We appreciate your continued understanding and can't wait to welcome you again.

Information to know before you go


Impact of Travel Restrictions

If you are due to travel to Disneyland Paris and your plans are impacted due to travel restrictions, you have the following options:

Rebook the same holiday at the same price and with the same components (excluding transport fees) for a new date of arrival up to 30 March 2022 (except from 15 to 31 October 2021 and 16 December 2021 to 8 January 2022), subject to availability on the selected date. If your hotel is not available, you will be offered an equivalent or superior hotel category for the same price and with the same components (except for Disneyland Hotel stays). Please see below for the details on your individual hotel. To modify your booking, please call freephone on 0800 169 0737.

Rebook to a new arrival date from 31 March 2022, subject to availability on the selected date. You will need to pay the current available rate, plus transport fees, and will not benefit from the same components. Please see below for the details on your individual hotel. To modify your booking, please call freephone on 0800 169 0737.

Cancel your booking with a full refund (excluding transport fees, if applicable, according to our Terms & Conditions) any time up to 7 days prior to travel. If you would like to cancel your booking, please confirm through email to disneytraveluk@disneyonline.com. You will need to provide your 8-digit Walt Disney Travel Company International booking reference in your email to us.


Removal of Add-Ons

Due to new safety measures being implemented during the phased reopening, the following products and services will not be available until further notice:

  • Character Dining at Auberge de Cendrillon, Inventions and Café Mickey
  • Signature Experience Celebration and The Lion King Signature Experience

If your current booking includes one or more of these add-ons, we will modify it to remove these from your booking with us. If you have already paid in full you will receive a full refund. If you have not yet made final payment, you will receive a reduction in the amount due.


Dining Reservations

Due to the new physical distancing guidelines, Disneyland Paris made the difficult decision to cancel all dining reservations. Linked to limited capacity at the Disney Hotels, hotel guests now also have the choice between breakfast at the hotel or breakfast at Disneyland Park.

To book or rebook please call the Disneyland Paris Dining Reservation Service on freephone number 0800 085 0671.


Meal Plans

Disney hotel packages may include Breakfast, or a Standard, Plus or Premium Meal Plan. If your booking is modified to an alternative hotel, any existing meal plan will also be transferred.

For guests due to stay at the Disneyland Hotel who accept the move to Disney's Newport Bay Club, if you have a Premium Meal Plan this will be amended to a Plus Meal Plan. If you paid for your Premium Meal Plan you will receive a refund for the difference in cost versus the Plus Meal Plan.


Tickets & Reservation System

Guests with packages at Disney Hotels and partner hotels have guaranteed admission to the Disney Parks for the duration of their stay and are not required to pre-register on the new Advance Registration System.

Park tickets included in packages will continue to be provided at check-in.


Transport

If you have booked transportation with us, your transportation is confirmed. Should there be any changes to transportation arrangements, we will contact you ahead of time.

We strongly recommend you check with your transport carrier directly on their website for the latest information about their service and health and safety measures they apply. Should you notice any changes to your transport, contact us freephone on 0800 169 0737* for assistance.


Hotels

Subject to the continued evolution of the current situation, there will be a phased reopening of the Disney Hotels. Please check below to see if your hotel is open on your arrival date. If the hotel that you have booked is not open, there are several options available to you. Please make sure you read the below information thoroughly to make a decision based on what is best for you.


Disney Hotels

Disney's Newport Bay Club

Great news, Disney's Newport Bay Club has reopened and we are looking forward to welcoming you soon!

Les Villages Nature Paris

Great news, Les Villages Nature Paris has reopened and we are looking forward to welcoming you soon!

Disney's Hotel Cheyenne

Great news, Disney's Hotel Cheyenne has reopened and we are looking forward to welcoming you soon!

Disney's Hotel Santa Fe

Unfortunately, Disney's Hotel Santa Fe will be closed until 23 October 2021

If you have an existing booking, you can choose one of the following options:

  1. Maintain your arrival date and depending on arrival date, accept a stay at Disney's Hotel Cheyenne with the same booking features (subject to availability)
    If you are arriving before 23 October 2021, you can maintain your arrival date and your booking will be modified to Disney's Hotel Cheyenne at no additional cost to you.
  2. Maintain your stay at Disney's Hotel Santa Fe but move your booking to a new arrival date (subject to availability)
    Rebook the same holiday at the same price and with the same components (excluding transport fees) for a new date of arrival up to 30 March 2022 (except from 15 to 31 October 2021 and 16 December 2021 to 8 January 2022), subject to availability on the selected date. If the new arrival date is less expensive, we will refund the difference.
  3. Decline the changes and cancel your booking
    If you wish to decline the changes and cancel your booking you will receive a full refund of any amount paid to date.
Disneyland Hotel

Unfortunately, Disneyland Hotel will be closed until further notice.

If you have an existing booking, you can choose one of the following options:

  1. Maintain your arrival date and accept a stay at the four-star Disney's Hotel New York - The Art of Marvel in an equivalent room category (subject to availability)
    Should there be a price difference, you will receive a refund. If you have not yet made final payment, you will receive a reduction in the amount due.
  2. Decline the changes and cancel your booking
    If you wish to decline the changes and cancel your booking you will receive a full refund of any amount paid to date.
Disney's Sequoia Lodge

Unfortunately, Disney's Sequoia Lodge will be closed until 01 December 2021.

If you are arriving before 01 December 2021, you can choose one of the following options:

  1. Maintain your arrival date and accept a stay at the four-star Disney's Newport Bay Club in an equivalent room category (subject to availability)
    If you are arriving between 17 June - 30 November 2021, you can maintain your arrival date. Your booking will be modified to Disney's Newport Bay Club at no additional cost to you.
  2. Maintain your stay at Disney's Sequoia Lodge but move your booking to a new arrival date (subject to availability)
    Rebook the same holiday at the same price and with the same components (excluding transport fees) for a new date of arrival up to 30 March 2022 (except from 15 to 31 October 2021 and 16 December 2021 to 8 January 2022), subject to availability on the selected date. If the new arrival date is less expensive, we will refund the difference.
  3. Decline the changes and cancel your booking
    If you wish to decline the changes and cancel your booking you will receive a full refund of any amount paid to date.

If you are arriving on or after 01 December 2021, Disney's Sequoia Lodge will be open and we will look forward to welcoming you soon.

Disney's Davy Crockett Ranch

Unfortunately, Disney's Davy Crockett Ranch will be closed from 10 November 2021 - 31 March 2022.

If you are arriving between 10 November 2021 - 31 March 2022, you can choose one of the following options:

  1. Maintain your arrival date and accept a stay at the four-star Disney's Newport Bay Club or Disney's Sequoia Lodge with the same booking features (subject to availability)
    If you are arriving between 10 November - 30 November 2021, you can maintain your arrival date. Your booking will be modified to Disney's Newport Bay Club at no additional cost to you. If you are arriving between 1 December 2021 - 31 March 2022, you can maintain your arrival date and your booking will be modified to Disney's Sequoia Lodge at no additional cost to you.
  2. Decline the changes and cancel your booking
    If you wish to decline the changes and cancel your booking you will receive a full refund of any amount paid to date.

If you are arriving on or after 1 April 2022, Disney's Davy Crockett Ranch will be open and we will look forward to welcoming you soon.

Disney's Hotel New York - Art of Marvel

Great news, Disney's Hotel New York - The Art of Marvel has opened and we are looking forward to welcoming you soon!


Specially Handpicked Hotels

Adagio Marne Valle Val d'Europe

Great news, Adagio Marne Valle Val d'Europe has reopened and we are looking forward to welcoming you soon!

B&B Hotel

Great news, B&B Hotel has reopened and we are looking forward to welcoming you soon!

Hôtel l'Elysée Val d'Europe

Great news, Hôtel l'Elysée Val d'Europe has reopened and we are looking forward to welcoming you soon!

Explorers Fabulous Hotels Group

Great news, Explorers Fabulous Hotels Group has reopened and we are looking forward to welcoming you soon!

Campanile Val De France Hotel

Great news, Campanile Val De France Hotel has reopened and we are looking forward to welcoming you soon!

Radisson Blu

Great news, Radisson Blu has reopened and we are looking forward to welcoming you soon!

Dream Castle Fabulous Hotels Group

Dream Castle Fabulous Hotels Group plans to open on 05 August 2021. We are looking forward to welcoming you soon!

Magic Circus Fabulous Hotels Group

Great news, Magic Circus Fabulous Hotels Group has reopened and we are looking forward to welcoming you soon!