Frequently Asked Questions

How can we help you?

Please select a category to view answers to frequently asked questions.

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I am a UK guest and booked directly with Walt Disney Travel Company in the UK. What are my cancellation or change options?

Please contact Walt Disney Travel Company UK directly on 0800 169 0730 for information relating to the cancellation and change policies that apply to your package.


I am a UK guest and booked directly with a UK travel agent / tour operator. What are my cancellation or change options?

Please contact your local travel agent or tour operator directly for information relating to the cancellation and change policies that apply to your package.


Are any facilities closed or events cancelled?

Walt Disney World’s Theme Parks and Disney Springs will reopen on Tuesday 12th September with normal, advertised operating hours.

Special events, such as Mickey’s Not So Scary Halloween Party, will also take place. Water Parks will remain closed and will reopen later this week.

Please see link below for further information regarding closures and cancellations.

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