Frequently Asked Questions

How can we help you?

Please select a category to view answers to frequently asked questions.

Fariy Godmothers

Which Airline will I be flying with?

All flights booked with Walt Disney Travel Company, will be with the airline carrier selected at time of booking.

Can I choose specific airlines, flights and times?

Yes, as long as we have a contract with the requested carrier or it's one we are using as a preferred carrier.

In the UK, which terminal will I be flying from?

All departure information will be included within your Travel Documentation which you will recieve approixmately 14 days prior to departure.

What are the changes to the Air Passenger Duty for children?

As of 3rd December 2014, the Air Passenger Duty (APD) for children under 12 years old travelling in Economy Class has been abolished for all flights departing from the UK on or after 1st May 2015. From 1st March 2016, this will also be applicable to children up to 16 years old. Any person under the age of 17 must therefore be entered as a child at the time of booking to ensure the correct amount of APD is being paid.
Please note that this does not apply to children under the age of 2 without their own seat.

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If I have already booked and paid for my holiday, how will the changes to APD affect me?

If your date of departure is on or after 1st May 2015, you will receive a refund of the APD for each child in your party over the age of 2 but under the age of 12 travelling in Economy Class.

Should your date of departure be on or after 1st March 2016, this is also applicable to children under the age of 16.

Should you be affected, we will contact you shortly with more information.

How long is the check-in time?

We suggest checking in a minimum of 3 hours before departure and being at the departure gate at the required time. Please visit your airline carriers website for further information.

What is the luggage allowance ?

Luggage allowance can differ dependant on your airline carrier. You should check with your airline or refer to your documentation for specific baggage rules.

What extra security procedures are in place?

The security checks at airports around the world have increased considerably. Expect suitcases to be scanned before check-in, hand luggage X-rayed and manually searched, and a further security check at the boarding gate. These checks vary day to day and airport to airport. Therefore we recommend you leave in plenty of time to allow for these.

What liquids (i.e. gels, lotions, pastes etc) can I take on board?

Passengers may carry a limited quantity of liquids, i.e. gels, lotions, pastes, liquid cosmetics, foams and foodstuffs in their hand baggage when going through UK airport security checkpoints. Details of exact quantities is stated at security.

In light of the recent Ebola outbreak, are there any additional travel requirements in place when travelling to the US?

In an effort to stop the Ebola virus from spreading, airports around the world have introduced additional travel requirements for your safety. If you or anyone in your party have visited Sierra Leone, Liberia, Guinea or Mali within the last 30 days or have been in contact with anyone who has, please be advised that you will only be able to enter the US at one of the following airports; New York (JFK), Newark (EWR), Washington Dulles (IAD), Chicago (ORD) and Atlanta (ATL). Should this apply to you, please contact our Disney Experts on 0800 169 0730 who will be able to provide you with more information.

Please visit any of the below sites for further information about the virus:

World Health Organisation:

UK Government:

Centres for Disease Control and Prevention:

Are electrical items or aerosols allowed in hold luggage?

As these items are generally not required for during a journey they can be placed within hold luggage. We recommend that they are carefully packed in the centre of the case wrapped in something to protect them.