Frequently Asked Questions

How can we help you?

Please select a category to view answers to frequently asked questions.

Fariy Godmothers

Which Airline will I be flying with?

All flights booked with Walt Disney Travel Company, will be with the airline carrier selected at time of booking.


Can I choose specific airlines, flights and times?

Yes, as long as we have a contract with the requested carrier or it's one we are using as a preferred carrier.


In the UK, which terminal will I be flying from?

All departure information will be included within your Travel Documentation which you will receive approximately 14 days prior to departure.


How long is the check-in time?

We suggest checking in a minimum of 3 hours before departure and being at the departure gate at the required time. Please visit your airline carriers website for further information.


What is the luggage allowance ?

Luggage allowance can differ dependant on your airline carrier. You should check with your airline or refer to your documentation for specific baggage rules.


What extra security procedures are in place?

The security checks at airports around the world have increased considerably. Expect suitcases to be scanned before check-in, hand luggage X-rayed and manually searched, and a further security check at the boarding gate. These checks vary day to day and airport to airport. Therefore we recommend you leave in plenty of time to allow for these.


What liquids (i.e. gels, lotions, pastes etc) can I take on board?

Passengers may carry a limited quantity of liquids, i.e. gels, lotions, pastes, liquid cosmetics, foams and foodstuffs in their hand baggage when going through UK airport security checkpoints. Details of exact quantities is stated at security.


Are electrical items or aerosols allowed in hold luggage?

As these items are generally not required during a journey they can be placed within hold luggage. We recommend that they are carefully packed in the centre of the case wrapped in something to protect them.